JOB DETAILS:
IT Field Service Technician – Retail
Purpose Of Role
Under the direct supervision of the Head IT, the incumbent shall provide Service and customer support in installation, repair, maintenance and tests of weighing equipment according to Spruceland’s procedures and policies.
Responsibilities
• Diagnosing errors or technical problems and determining proper solutions.
• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installations, repairs, maintenance and test tasks in reasonable time.
• Produce timely and detailed service reports
• Document processes
• Operate company vehicles and field automated systems in a safe manner.
• Follow all company filed procedures and protocols
• Corporate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers
• Be able to market products and services to clients
• Perform other tasks as assigned by superiors.
Qualifications And Experiences Required
Incumbent must be Female and have:
• Certificate or diploma – Any Technical Studies
• Certificate or diploma – IT (Vast understanding of networking and SQL server management is an added advantage)
Experience
• At least one (1) year of relevant and progressive equipment support, installations, repair and calibrations work experience.
Competencies And Skills
• Must have a driving licence B, C1
• Ability to troubleshoot, test, repair and service related equipment
• Ability to work independently and respond to feedback in a timely and professional manner;
• Ability to work under flexible shifts and ready learn new equipment operations.
• Ability to use mobile tools and application.
• Team orientated, with strong relationship and interpersonal skills.
Language Requirement
Proficiency in English is required. Knowledge of one of or several other languages spoken in Zambia would be an added advantage
IT Field Service Technician – Retail
Purpose Of Role
Under the direct supervision of the Head IT, the incumbent shall provide Service and customer support in installation, repair, maintenance and tests of weighing equipment according to Spruceland’s procedures and policies.
Responsibilities
• Diagnosing errors or technical problems and determining proper solutions.
• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installations, repairs, maintenance and test tasks in reasonable time.
• Produce timely and detailed service reports
• Document processes
• Operate company vehicles and field automated systems in a safe manner.
• Follow all company filed procedures and protocols
• Corporate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers
• Be able to market products and services to clients
• Perform other tasks as assigned by superiors.
Qualifications And Experiences Required
Incumbent must be Female and have:
• Certificate or diploma – Any Technical Studies
• Certificate or diploma – IT (Vast understanding of networking and SQL server management is an added advantage)
Experience
• At least one (1) year of relevant and progressive equipment support, installations, repair and calibrations work experience.
Competencies And Skills
• Must have a driving licence B, C1
• Ability to troubleshoot, test, repair and service related equipment
• Ability to work independently and respond to feedback in a timely and professional manner;
• Ability to work under flexible shifts and ready learn new equipment operations.
• Ability to use mobile tools and application.
• Team orientated, with strong relationship and interpersonal skills.
Language Requirement
Proficiency in English is required. Knowledge of one of or several other languages spoken in Zambia would be an added advantage
JOB DETAILS:
Information Technology Manager
Overview
The Place – We are a reputable corporate- commercial law firm (the Firm) based in Lusaka with a wide array of local and international clients. The Firm undertakes significant legal work within Zambia and across borders which required to be delivered at the highest standard and often under demanding deadlines.
Given that the sensitive nature of the Firm’s work and its pre-eminence in the Zambian legal market, the Firm is required by law and by its clients to keep all of its client and work product data confidential and free from compromise and in a manner that accords with international best practice for the delivery of legal services.
Additionally, the Firm is alive to the imperative to legal service providers to deliver legal services innovatively and therefore we seek to employ a high-flying individual who shares our values of hard work, commitment and integrity and places high premium on innovation, personal development and career growth.
The successful applicant will be expected to work full time from the Firm’s office in Lusaka.
Main Responsibilities
• Manage technology services that meet operational requirements in designated area(s) of the
Firm.
• Serve as the lead IT liaison with senior administration and Firm staff.
• Direct and coordinate the local implementation of the firm’s IT operations, policies, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to established IT and risk management principles and best management practices.
• Conduct weekly back-up of the Firm’s critical data and ensure the Firm’s IT infrastructure is kept safe from cyberthreats and can appropriately withstand such threats.
• Create, maintain and periodically update the Firm’s business continuity protocols including handover protocols for the IT department.
• Appropriately document the Firm’s IT architecture
• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Maintaining records of software licenses.
• Deliver appropriate personnel actions and educational and training programs to ensure high quality professional staff performance in the implementation of new policies or programs.
• Participate in the development, implementation, and maintenance of policies, objectives, short- and long- range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Participate in the documentation and implementation of policies and standard operating procedures consistent with those of the Firm to ensure effective operation of an organization.
• Participate as a member of the firm’s IT Management Committee in planning and problem resolution and performance review of the Firm’s IT infrastructure.
• Maintain current knowledge of the applicable and appropriate state-of-the-art technology equipment and/or systems.
Other Responsibilities
• Offer daily operations and systems support to the Firm’s personnel.
• Setting up of computer LAN for new outlet while providing solution to i.t matters concurrently.
• Verify functionality of hardware and software components.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Restricting access to unauthorized site, downloads and users.
• Setting up accounts for staff, educate them on log in and resolve issues arising.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing, where appropriate, equipment and replacing parts, checking computer equipment for electrical safety.
Requirements
• BSc in Computer Science or Information Technology
• At least 5 years’ experience in ICT support
• N+, Server+ added bonus
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Member of ICTAZ
Information Technology Manager
Overview
The Place – We are a reputable corporate- commercial law firm (the Firm) based in Lusaka with a wide array of local and international clients. The Firm undertakes significant legal work within Zambia and across borders which required to be delivered at the highest standard and often under demanding deadlines.
Given that the sensitive nature of the Firm’s work and its pre-eminence in the Zambian legal market, the Firm is required by law and by its clients to keep all of its client and work product data confidential and free from compromise and in a manner that accords with international best practice for the delivery of legal services.
Additionally, the Firm is alive to the imperative to legal service providers to deliver legal services innovatively and therefore we seek to employ a high-flying individual who shares our values of hard work, commitment and integrity and places high premium on innovation, personal development and career growth.
The successful applicant will be expected to work full time from the Firm’s office in Lusaka.
Main Responsibilities
• Manage technology services that meet operational requirements in designated area(s) of the
Firm.
• Serve as the lead IT liaison with senior administration and Firm staff.
• Direct and coordinate the local implementation of the firm’s IT operations, policies, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to established IT and risk management principles and best management practices.
• Conduct weekly back-up of the Firm’s critical data and ensure the Firm’s IT infrastructure is kept safe from cyberthreats and can appropriately withstand such threats.
• Create, maintain and periodically update the Firm’s business continuity protocols including handover protocols for the IT department.
• Appropriately document the Firm’s IT architecture
• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Maintaining records of software licenses.
• Deliver appropriate personnel actions and educational and training programs to ensure high quality professional staff performance in the implementation of new policies or programs.
• Participate in the development, implementation, and maintenance of policies, objectives, short- and long- range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Participate in the documentation and implementation of policies and standard operating procedures consistent with those of the Firm to ensure effective operation of an organization.
• Participate as a member of the firm’s IT Management Committee in planning and problem resolution and performance review of the Firm’s IT infrastructure.
• Maintain current knowledge of the applicable and appropriate state-of-the-art technology equipment and/or systems.
Other Responsibilities
• Offer daily operations and systems support to the Firm’s personnel.
• Setting up of computer LAN for new outlet while providing solution to i.t matters concurrently.
• Verify functionality of hardware and software components.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Restricting access to unauthorized site, downloads and users.
• Setting up accounts for staff, educate them on log in and resolve issues arising.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing, where appropriate, equipment and replacing parts, checking computer equipment for electrical safety.
Requirements
• BSc in Computer Science or Information Technology
• At least 5 years’ experience in ICT support
• N+, Server+ added bonus
• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Member of ICTAZ
JOB DETAILS:
Senior Applications Developer
ABOUT US
Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare.
We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.
Right to Care Zambia has been awarded a five (5) year project funded by the USAID through the PEPFAR mechanism. The USAID – Action HIV project aims to reduce HIV mortality, morbidity and transmission by achieving the UNAIDS and PEPFAR goal of 95/95/95 HIV treatment coverage by providing comprehensive HIV Prevention, Care and Treatment maintenance services in Luapula, Northern and Muchinga provinces of Zambia. The USAID Action HIV project will work closely with and in support of the Ministry of Health.
Request to Hire No.: RTCZ22-002
Closing Date: 20 January 2023
Position: Senior Applications Developer
Location: Lusaka Office
No. of Vacancies: 01
Contract Duration: Until September 2024
Contract Type: Fixed Term
Job Grade: TBA
Reporting To: Senior IT Manager
Contact Email: Vacancy19@righttocare.org
Contact Person: Vacancy19
Minimum Required Qualifications and Experience:
• Related Degree in Information Technology / Information Systems or Computer Sciences
• 2+ years IT developer experience using a combination of technologies (.Net – C#, Angular, JAVA Script, CSS, PHP, Web API 2.0,
• Entity Framework, LINQ, JavaScript, jQuery, HTML 5, CSS 3, Bootstrap, JQX Widgets,
• Developing databases using SQL and MySQL and
• Current knowledge of trends and development in computer/ tablet and mobile health technology and the administration of operations and long-range user requirements
• 4 years or more years in IT business/Industry
Desirable Qualifications and Experience:
• Bachelor’s Degree or higher in Information Technology / Information Systems or Computer Sciences
• 5+ years IT developer experience using a combination of technologies (.Net – C#, Angular, JAVA Script, CSS, PHP, Web API 2.0, Entity Framework, LINQ, JavaScript, jQuery, HTML 5, CSS 3, Bootstrap, JQX Widgets,
• Developing databases using SQL and MySQL and
• Expertise in data visualizations, mHealth and GIS platforms
• At least 5 years’ experience supporting M-health applications/ record systems
• SmartCare Certification will be an added advantage
Technical And Behavioural Competencies
• Confidence & Self Control
• Ethics and Integrity
• Initiative
• Planning and Organizing
• Professionalism
Key Performance Areas
• Thoroughly document technical designs (UID, System Architecture Design, File and Database Design) of IT Business Solutions before and during development
• Ability to analyse and synthesize business requirements and convert the requirement to IT business solutions
• Develop solutions using a variety of techniques to meet the requirements of business
• Collaborate closely with Business Analysts to implement the requirements and provide necessary guidance to testers during QA process
• To successfully produce error (bug) free IT Business Solutions
• Collaborate closely with Business Analysts to implement the requirements and provide necessary guidance to testers during QA process
• Carry out regular security checks and provide solutions to security threats, viruses, or errors that might hinder the performance of applications
Senior Applications Developer
ABOUT US
Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public healthcare.
We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.
Right to Care Zambia has been awarded a five (5) year project funded by the USAID through the PEPFAR mechanism. The USAID – Action HIV project aims to reduce HIV mortality, morbidity and transmission by achieving the UNAIDS and PEPFAR goal of 95/95/95 HIV treatment coverage by providing comprehensive HIV Prevention, Care and Treatment maintenance services in Luapula, Northern and Muchinga provinces of Zambia. The USAID Action HIV project will work closely with and in support of the Ministry of Health.
Request to Hire No.: RTCZ22-002
Closing Date: 20 January 2023
Position: Senior Applications Developer
Location: Lusaka Office
No. of Vacancies: 01
Contract Duration: Until September 2024
Contract Type: Fixed Term
Job Grade: TBA
Reporting To: Senior IT Manager
Contact Email: Vacancy19@righttocare.org
Contact Person: Vacancy19
Minimum Required Qualifications and Experience:
• Related Degree in Information Technology / Information Systems or Computer Sciences
• 2+ years IT developer experience using a combination of technologies (.Net – C#, Angular, JAVA Script, CSS, PHP, Web API 2.0,
• Entity Framework, LINQ, JavaScript, jQuery, HTML 5, CSS 3, Bootstrap, JQX Widgets,
• Developing databases using SQL and MySQL and
• Current knowledge of trends and development in computer/ tablet and mobile health technology and the administration of operations and long-range user requirements
• 4 years or more years in IT business/Industry
Desirable Qualifications and Experience:
• Bachelor’s Degree or higher in Information Technology / Information Systems or Computer Sciences
• 5+ years IT developer experience using a combination of technologies (.Net – C#, Angular, JAVA Script, CSS, PHP, Web API 2.0, Entity Framework, LINQ, JavaScript, jQuery, HTML 5, CSS 3, Bootstrap, JQX Widgets,
• Developing databases using SQL and MySQL and
• Expertise in data visualizations, mHealth and GIS platforms
• At least 5 years’ experience supporting M-health applications/ record systems
• SmartCare Certification will be an added advantage
Technical And Behavioural Competencies
• Confidence & Self Control
• Ethics and Integrity
• Initiative
• Planning and Organizing
• Professionalism
Key Performance Areas
• Thoroughly document technical designs (UID, System Architecture Design, File and Database Design) of IT Business Solutions before and during development
• Ability to analyse and synthesize business requirements and convert the requirement to IT business solutions
• Develop solutions using a variety of techniques to meet the requirements of business
• Collaborate closely with Business Analysts to implement the requirements and provide necessary guidance to testers during QA process
• To successfully produce error (bug) free IT Business Solutions
• Collaborate closely with Business Analysts to implement the requirements and provide necessary guidance to testers during QA process
• Carry out regular security checks and provide solutions to security threats, viruses, or errors that might hinder the performance of applications
JOB DETAILS:
The Zambia Information and Communications Technology Authority (ZICTA) is a statutory body responsible for the regulation of provision of Information and Communications Technologies (ICTs) and Postal and Courier Services in Zambia. The Authority also coordinates and oversees activities relating to cyber security and the combating of cyber-crime.
JOB PURPOSE
Responsible for ensuring corporate and regulatory compliance to the Laws, guidelines and policies; lead in mitigating corporate legal risks; propose and review regulatory frameworks and oversee the enforcement function including licensing of various ICTs, postal and courier services.
SPECIFIC RESPONSIBILITIES
Develop and implement legal and regulatory strategies and ensure effective regulatory compliance to stipulated guidelines, regulations and laws;
ii. Provide guidance to the Authority on legal and regulatory affairs;
iii. Propose amendments, development and review of legal and regulatory frameworks;
iv. Oversee the review of legislation, guidelines and ensure that the Authority is compliant to established regulatory standards;
v. Provide legal representation to the Authority and manage the full range of legal strategies;
vi. Keep up with current changes in laws and contribute to the enhancement of the knowledge base of the Authority's legal function;
vii. Offer legal guidance on strategic issues affecting the Authority's mandate; viii. Ensure the development, implementation and monitoring of licensing frameworks and adherence to license terms and conditions issued by the Authority; and
ix. Spearhead enforcement on non-compliant licensees in line with established guidelines.
KEY COMPETENCIES
1. Strategic abilities with well-balanced knowledge of the sector's laws and regulations;
ii. Demonstrated ability to build cohesive teams and to achieve goals through teamwork;
il. Excellent interpersonal and communication skills;
iv. Assertive, responsive, result oriented and able to work under pressure;
v. Attention to detail; and
vi. Business acumen at operational and strategic level.
ACADEMIC QUALIFICATIONS
i. Grade twelve certificate or its equivalent;
ii. Bachelor's degree in Law;
iii. Master's degree in a relevant field;
iv. Practicing certificate from the Zambia Institute of Advanced Legal Studies
(ZIALE); and
v. Membership with the Law Association of Zambia.
TENURE
The position of Director Legal and Regulatory Affairs is on a three-year fixed term contract.
EXPERIENCE
Seven (7) years working relevant experience preferably in the ICT sector and/or Regulatory environment, four (4) of which must be at Management level.
The Zambia Information and Communications Technology Authority (ZICTA) is a statutory body responsible for the regulation of provision of Information and Communications Technologies (ICTs) and Postal and Courier Services in Zambia. The Authority also coordinates and oversees activities relating to cyber security and the combating of cyber-crime.
JOB PURPOSE
Responsible for ensuring corporate and regulatory compliance to the Laws, guidelines and policies; lead in mitigating corporate legal risks; propose and review regulatory frameworks and oversee the enforcement function including licensing of various ICTs, postal and courier services.
SPECIFIC RESPONSIBILITIES
Develop and implement legal and regulatory strategies and ensure effective regulatory compliance to stipulated guidelines, regulations and laws;
ii. Provide guidance to the Authority on legal and regulatory affairs;
iii. Propose amendments, development and review of legal and regulatory frameworks;
iv. Oversee the review of legislation, guidelines and ensure that the Authority is compliant to established regulatory standards;
v. Provide legal representation to the Authority and manage the full range of legal strategies;
vi. Keep up with current changes in laws and contribute to the enhancement of the knowledge base of the Authority's legal function;
vii. Offer legal guidance on strategic issues affecting the Authority's mandate; viii. Ensure the development, implementation and monitoring of licensing frameworks and adherence to license terms and conditions issued by the Authority; and
ix. Spearhead enforcement on non-compliant licensees in line with established guidelines.
KEY COMPETENCIES
1. Strategic abilities with well-balanced knowledge of the sector's laws and regulations;
ii. Demonstrated ability to build cohesive teams and to achieve goals through teamwork;
il. Excellent interpersonal and communication skills;
iv. Assertive, responsive, result oriented and able to work under pressure;
v. Attention to detail; and
vi. Business acumen at operational and strategic level.
ACADEMIC QUALIFICATIONS
i. Grade twelve certificate or its equivalent;
ii. Bachelor's degree in Law;
iii. Master's degree in a relevant field;
iv. Practicing certificate from the Zambia Institute of Advanced Legal Studies
(ZIALE); and
v. Membership with the Law Association of Zambia.
TENURE
The position of Director Legal and Regulatory Affairs is on a three-year fixed term contract.
EXPERIENCE
Seven (7) years working relevant experience preferably in the ICT sector and/or Regulatory environment, four (4) of which must be at Management level.