Vacancy title:
Manager – Fraud Risk Management

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

Standard Chartered Bank

Deadline of this Job:
Thursday, May 23 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, May 10 2024, Base Salary: Not Disclosed

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JOB DETAILS:
The Role Responsibilities
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.
• Develop a collaborative relationship with peer banks and fraud risk industry forums to help detect and mitigate fraud, attend fraud risk industry meetings and develop collaborative relationship with Law Enforcement Agencies.
Strategy
• Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
• Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
• Provide co-ordination and support of key processes across the country and ensure timely submission of reports.
• Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives
• Work with country stakeholders to deliver key performance areas.
Business
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Deploy the strategies across products and channels
• Ensure the cost budget in Fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.
Processes
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Ensure lessons learnt are shared with Country stakeholders as appropriate
• Develop and conduct fraud awareness and training sessions for country stakeholders as required.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable.
• Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
• Implement the Operational Risk Framework and monitor the operational risk metrics to identify potential control weaknesses.
• Timely investigate Fraud related complaints and develop effective fraud management strategies and timely deploy these strategies across products and channels.
People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Support the identification, engagement, and retention of high quality FRM professionals.
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Risk Management
• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.
• Develop a collaborative relationship with peer banks and fraud risk industry forums to help detect and mitigate fraud, attend fraud risk industry meetings and develop collaborative relationship with Law Enforcement Agencies.
Governance
• Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
• Ensure compliance to Visa/ master card rules and regulations and lead/ coordinate country FRM forum.

Key stakeholders
• Group Office, Regional Office, Country Stakeholders, CFCC, SIS, Law Enforcement Agencies
Other Responsibilities
• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered’ s Retail Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Management.
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Non-technical skills: – Strong written / oral communication and Analytical skills. Ability to create effective work relationships within and across functions & borders

Our Ideal Candidate
• minimum 5 O’ level credit or better including Mathematics & English
• Minimum 3 years relevant experience
• Relevant Bachelors ; Masters Degree will be an added advantage
• Fraud Risk Management Certification
• International Risk Management Certification – Institiute of Risk Management/ Global Association of Risk Professionals / etc- added advantage
• Good Stakeholder Management Skills
• Good Communication Skills

Role Specific Technical Competencies
• Analytical Thinking
• Process Improvement
• Risk Management

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

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