Summary
Date Posted: Monday, February 17, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
NOC TECHNICIAN LEVEL 2 (10 POSITIONS)
Job Description
This will be a long-term contract opportunity renewed on 12-month intervals.
We are seeking an energetic, experienced and career-minded individual with a focus on providing excellent client service as a Network Operations Center (NOC) Analyst. You will work out of our state-of-the-art data center located in Lusaka. This position will be part of Managed Services, which provides 24/7 year-round monitoring and technical support services for our clients. Candidates should have 1 to 3 years of relevant NOC Analyst or NOC Technician experience. Helpdesk experience with some network, server and NMS experience would also be considered. Ideal candidates will have some NOC experience within Managed Services and working knowledge of any of the leading NMS tools. As a NOC Analyst, you will monitor infrastructure, responds to technology incidents, performs troubleshooting, manage escalations and provides client service, including proactive communication to clients and other stakeholders. .

Responsibilities
• Respond to tickets and monitoring alerts from over 2,000 network nodes and networking devices belonging to various clients
• Follow incident management and escalation processes
• Troubleshoot networks- and systems-related issues, work with vendors and handle fault management and event notification and escalation as needed
• Configure and administer monitoring software
• Provide excellent client service
• Responded to issues promptly, open and update tickets and provide regular status
• Perform direct follow-up with escalation resources for incident remediation where appropriate
• Run reports and compile these reports for team review and client review
• Hand off or receive open ticket information during shift changes and facilitate knowledge transfer
• Monitor and configure client backup systems • Analyze trending data and make recommendations for infrastructure improvements
• Document solutions to common issues in a knowledge base
• Additional duties may also include special client projects
• Occasionally provide technical support for end users including IP phone, desktop, connectivity and desktop applications-related issues (Microsoft Office)
• Other responsibilities as directed by management
• Support product defect reconciliation and escalation processes

Job Skills: Not Specified

Qualifications
• Strong written and verbal communication skills with focus on client satisfaction
• One to three years of relevant information technology experience in client-service focused network operations or systems administration role
• Solid understanding of networking technology, such as routing, switching, WAN circuits, enterprise Internet connectivity and TCP/IP protocols
• Advanced understanding of infrastructure monitoring protocols and methodologies
• Experience with basic administration of Microsoft Windows Server operating systems
• Willingness to learn new technologies and help clients with their technical issues before escalating to senior support engineers
• Attentiveness and detail-oriented approach
• Ability to think critically and exhibit strong problem-solving skills
• Ability to act responsibly without supervision
• Must be able to accommodate a flexible work schedule that may include nights, weekends or holidays as required
• Certified Copy of Grade 12 certificate
• Scanned Original certified Professional qualifications
• Professional Body affiliations eg. EIZ

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply for this job email your details to mutale.chashi@alstralz.com 

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