Summary
Date Posted: Friday, October 01, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
The Assistant Operations Manager is responsible for closely supporting the Deputy Operations Manager in driving operational efficiencies and excellence in Hungry Lion stores.

DUTIES/ RESPONSIBILITIES
• Operations Management:
• Monitor operations to meet business goals and projections.
• Empower the store operations management team with the leadership and resources they need to successfully complete operations initiatives.
• Partner with other departments to accomplish short and long term goals.
• Measure and report on operational performance and develop plans to improve relevant success measures.
• In collaboration with the Deputy Operations Manager, implement effective processes and procedures to simplify branch operations.
• Actively evaluate store performance through monitoring and interpreting data and analytics.
• Increased Profitability:
• Actively drive increased financial profitability through means of analysis, reporting and action planning.
• Manage cost controls in accordance with company policies and procedures by directing the activities of managers in meeting targets placed on controllables, maximising sales, operating efficiency and profitability.
• Drive labour productivity by ensuring the correct use of the scheduling and timekeeping system to monitor critical parameters such as overtime and absenteeism and initiate corrective action where necessary.
• Drive sales and business growth.
• Ensure that product and equipment quality remain consistent in order to ensure optimal sales..
• Ensure that marketing and promotional initiatives are implemented.
• Obtain management feedback from Dashboard Report analysis to devise action plans.
• Customer Satisfaction:
• Understand and analyse the customer satisfaction reports and provide guidance to regional and branch managers on how to improve customer satisfaction.
• Ensure that training plans are in place and are up to date to facilitate the delivery of service excellence within the operational environment.
• Coach and guide regional and branch managers to devise appropriate action plans to address Brand Standard Audit results in order to enhance service delivery.
• Ensure service excellence standards are maintained and enhanced in the region.
• Understand and execute the Brand Standard Record for customer satisfaction to all branches within the region of responsibility.
• Business Procedure Risk Management and Compliance Assurance:
• Ensure full and strict adherence to health and safety standards.
• Support the implementation of all health, safety and risk requirements (including security and alarm) in the region as per the Occupational Health and Safety Act Statutory requirements.
• Ensure the regular evaluation of restaurant cleanliness and sanitation.
• Stay informed of serious matters or issues that may result in legal action and mitigate risk.
• Ensure that internal security is kept at a maximum level in accordance with company policies and procedures.
• Ensure adherence to cash handling and banking procedures.
• Ensure that store management is aware of company policies and procedures and implement company programmes initiated by various departments.

REQUIREMENTS
• Essential:
• Grade 12.
• 5 years’ experience managing multiple stores or restaurants in the Quick Service Restaurant industry.
• Knowledge of:
• Basic financial, i.e.gross profit growth, principles.
• Quick Service Restaurant (QSR) business principles.
• Marketing standards and principles.
• Employment relations.
• Desirable:
• Business Management Diploma.
• Working experience of G-Suite.

COMPETENCIES
• Deciding and initiating action
• Leading and supervising
• Analysing and interpreting
• Formulating strategies and concepts
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with People
• Adhering to Principles and values
• Relating and networking
• Persuading and influencing
• Adapting and responding to change
• Entrepreneurial and commercial thinking

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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Job application procedure

To apply for this job please visit hungrylion.ci.hr  .

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