Summary
Date Posted: Friday, January 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Call Center Activations
SupaMoto
Emerging Cooking Solutions (Zambia) Limited, trading as “SupaMoto”, is a Zambian/Swedish joint venture, introducing clean burning modern cook-stoves, renewable cooking fuel pellets made from waste biomass and solar home systems. Our locally produced pellets are cheaper than charcoal and the cooking solution performs like a gas stove. Our solar home systems have a built in Pay as You Go (PAYGO)-mechanism and all payments for our products are made through Mobile Money. The positive environmental, socio-economic, and macro-level impact of our solutions is immense. We truly have a solution for the dilemma of rapid deforestation and disproportionately high cooking fuel costs for low-income people.

Key responsibilities will include the following:
• Screening of Potential Clients
• Registering of clients on PayGops
• Updating of various Google sheets
• Carrying out system-based repossessions
• Carrying out manual activations
• Payment reconciliations
• Offering assistance to the sales team
• Sending daily reports
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Identify and resolve customer complaints using the applicable software
• Follow up customer queries until resolved
• Any other tasks assigned

Qualifications and Skills
• Certificate or Diploma in Customer Care or any other related field.
• Fluent in Zambian local languages such Bemba, Tonga, Nyanja, Lunda etc
• A commitment to excellent customer service.
• Superior listening, verbal, and written skills
• Superb interpersonal skills including the
• Ability to multitask
• Proficient in relevant Computer applications (Word,excel and Power Point)
• Ability to handle stressful situations appropriately
• Excellent data entry and typing skills
• Ability to learn fast and adapt
• Call Center experience is an added advantage

Job Experience: No Requirements

Work Hours: 8

Level of Education: Diploma

Job application procedure
SupaMoto (Emerging Cooking Solutions) never asks candidates to pay any money or pay for tests at any stage of the interview process. We are committed to equal employment opportunity regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, marital status, gender, or expression. We are proud to be an equal opportunity workplace. Send your CVs online to recruit.sales@supamoto.co.zm,  not later than 14th January 2022 and attach all academic and professional certificates.

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