Summary
Date Posted: Tuesday, March 26 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To manage Home Broad Band customer’s life cycle from the time they are acquired to orienting the customer into Airtel products and services and ensuring they have a smooth transaction.

Core Responsibilities Are:
• Manage Home Broad Band & Fixed Wireless Access base through Tele-calling.
• Call new Home Broad Band customers to provide products orientation.
• Call existing customers to get subscriptions & usage behavior insights and provide necessary support when required.
• Collect products and other related market insights for Home Broad Band products and report to management for business turnaround.
• Collect, analyze, escalate all issues captured from customers during the call and feedback within service level agreement.
• Produce daily Tele-calling report and share with relevant stakeholders.

Requirements
Educational Qualifications & Functional / Technical Skills:
• University degree or equivalent in Business Administration.
Relevant Experience:
• 1-year minimum experience in related job.
• Computer hands-on experience: MS Office & good typing skills.

Competencies Required For The Post
• Entrepreneurial & Business acumen.
• Strong technical aptitude & IT savvy.
• Strong communication skills.
• Good interpersonal skills.
• Teamwork & Collaboration with stakeholders.
• Highly Result Oriented believes in teamwork.
• Customer centric approach.
• Strong analytical skills able to draw conclusions from data, management information and trends.
• Good interpersonal skills.
• Teamwork & Collaboration with stakeholders.
• Highly Result Oriented believes in teamwork.
• Customer centric approach.
• Strong analytical skills able to draw conclusions from data, management information and trends .

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
• CLOSING DATE:
• Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com  Closing date for receiving applications is Friday, 29th March 2024. .
• Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
• Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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