Summary
Date Posted:Wednesday, April 19 2023, Base Salary: Not Disclosed

JOB DETAILS:
DUTIES AND RESPONSIBILITIES:
1. Balancing the accounts from day shift
2. Managing front desk activity and handling guest check-ins and check-outs
3. Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
4. Handling customer requests and complaints and directing other employees or departments accordingly
5. Creating invoices, bills and checks for vendors, employees and contractors
6. Managing and updating all official documentation pertaining to the role
7. Ensuring that all end-of-day activities have been successfully executed by employees in all departments
8. Answering calls and queries related to potential booking
9. Ensure all Conference Venues are set up accordingly.
10. Ensure Breakfast Station is setup according.
11. Ensure all invoices for previous activities are closed with proper documentation.
12. Ensure all Departments are left in order, clean and organized.
13. Ensure all lights are working, all Storage Rooms are locked, Stores locked, Canteen clean, public toilets clean, public areas clean.
14. Ensure all Company Vehicles are secured.

PREREQUISITES
Friendly and positive attitude
Excellent customer service and communication skills
Attention to detail
Should have high integrity and be honest/trustworthy
Able to coordinate multiple-tasks and manage pressure.
Night Auditors must be able to work independently with minimal supervision
Should be able to coordinate and manage all types of peopl

REQUIRED QUALIFICATION:
1. Full grade 12 certificate
2. Certificate in front office operations/general hospitality management
3. Certificate in night audit operations
4. Diploma in any of these shall be added advantage
5. Valid Driver’s License

REQUIRED EXPERIENCE:
1. Minimum of 5 years. At least 2 years must be in Supervisory Position.
2. Experience in Hotels especially 5 star shall be an added advantage.


Work Hours: 8

Experience in Months: 60

Level of Education: Professional Certificate

Job application procedure

To apply for this job email your details to careers@mikahotels.com

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