Summary
Date Posted: Thursday, September 07 2023, Base Salary: Not Disclosed

JOB DETAILS:
Purpose Of The Role:
• The Case Officer promotes and restores patients’ health by developing day-to-day case management for non communicable diseases, Malaria and Covid 19 ; Further he or she collaborates with physicians in a multidisciplinary manner by providing timely case indexing for Malaria and typhoid by ensuring that clients make informed decisions when consenting.
• Further the case officer takes an extra mile in interacting with patients for appointment bookings, monitoring of health conditions and do timely reporting and escalation when need arises., He or she facilitates multi sectoral care for clients with chronic illnesses like cancer and also does the tracking for weekly reports and facilitates logistical and administrative necessities for clients needing review.

Key Role Accountabilities
• Always adhere to the MBHS Standards and standard operating procedures relating to your work.
• Coordinate and do home follow ups through effective communication on staff/ patients from home in an event of covid, post Cesarean or chronic illness.
• Maintain confidentiality of any and all information relating to patient medical records and any MBHS business. Failure to comply will result in disciplinary action.
• Work with the Human Resource Department to ensure clients and staff in quarantine are comfortable and are well taken care of on a daily basis.

Key Responsibilities
Clinical Services and Administrative duties
• Implementing daily allocations as assigned by the Unit leader in terms of MBHS protocols and routine activity checklists .
• Coordinating with patients and doctors for smooth flow of Malaria indexing and reporting.
• Ensuring that data being Updated on a Malaria, Cancer and covid E- Registers is of quality .
• Ensuring all patients under chronic registers are given appointments for review and makes calls to remind clients for due dates.
• Understanding and answering patient’s queries through professional phone calls.
• Attending queries on emails, whatsapp groups and phone calls related to any project in the department.
• Escalate challenges to Case Officer (Unit Leader) on Issues above the job role.
• Ensuring Patient’s calling for results, indexing and appointments are attended to amicably.
• Having an overall responsibility to work in the team activities.
• Available to out of office programs for health promotions and Vaccination.

Professional
• Must have good administrative strong people relations skills.
• Able to demonstrate initiative and a proactive approach to problem solving.
• Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.
• Ability to communicate effectively with all staff members at all levels.
• Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’.

General
• Proficient in written and spoken English.
• Approachable, courteous and kind
• Always adhere to the MBHS uniform policy and code of conduct.
• Must be honest, trustworthy and act with integrity at all times.

Qualifications and desired attributes
• Must have a full Grade 12 certificate completed with a credit or above in English language and Mathematics.
• Registered Nurse qualification
• Supervision, Judgment, Nursing Skills, Creating a Safe, Effective Environment, Teamwork, Listening, Adult Health
• Written and oral communication skills
• Must be computer literate – Familiar with MS Suite
• Experience in counseling preferred

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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