Summary
Date Posted: Tuesday, April 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
IT Network & Infrastructure Officer
Job objective(s)
Implement and deploy and optimize network infrastructure via internal abilities and capacity as well as 3rd party suppliers.

Duties & Responsibilities
• Assist in the day-to-day activities and operations of the Enterprise Network Group to ensure full coverage network monitoring and proactive fault resolution
• Management of the Enterprise Voice Network via the supply engagement and coordination a seamless, reliable and cost effective voice communications for the entire enterprise.
• Setting up of Virtual Private Networks (VPNs) to third parties.
• Provide field service and fast response callout ability, either using internal resource or via 3rd Party Network Providers / Operators to achieve defined and agreed Mean Time to Repair (MTTR) and TATS targets.
• Plans, implements, and supports the network and computing infrastructure plan.
• Ensure standards, controls and regulation are strictly complied and adhered in all operational and service delivery activities.
• Manages, supports and ensures availability of LAN (Local Network) and WAN (Wide Area Network) both wired and wireless for all hours of Operation.
• Create and maintain schematics, architectural and topological diagrams of the entire network (WAN & LAN) and ensure a Change Management procedure is adhered in case of design changes.
• Develop and administer capacity-planning and tracking capabilities to ensure responsiveness to increases or imbalances in workload or re-distribution of configurations necessary to optimize network performance.
• Deal with requests, enquiries and complaints in a timely and courteous manner and provide regular updates on the progress of any issue or fault right through to resolution.
• Periodically test the chosen Disaster Recovery plan to ensure effectiveness.
• Perform additional duties and responsibilities as requested by the Country Head IT

Key performance indicators
• Timeliness in attending to all network /application issue
• Customer satisfaction index
• Quality of work output

Education
• Bsc Computer Engineering, Computer Science, Electrical-Electronics Engineering
• CCNA
• CCSP/CCNP
• Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Experience
Above 4 years’ relevant experience
Knowledge
• VPN, MPLS, E1 & Broadband Radio Technologies
• Router & Network Switch – Configuration and Trouble Shooting
• Backup power including UPS and Inverters
• MS Office Suite including MS Project & Visio
• Digital Subscriber Line, ISDN, Basic Rate Interface.
• Transmission and Routing Protocols
• Voice Switching, Voice over IP and GSM/GPRS Technologies.
• OSI Stack Level 1,2,3, 4 & 5 Knowledge

Skill/Competencies
• Network Design and Optimization Skills
• Analytical Skills
• Good Customer Relations Skills
• Leadership Skills
• Close Attention to Detail.
• Communication Skills
• Interpersonal Skills
Reporting Relationships
Administrative and Functionally reports to: Country Head IT Support

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications in a single document to careers.zambia@ubagroup.com before 3rd May 2022.

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