Summary
Date Posted: Thursday, November 26, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Zambia. Please contact Reward for details. .

Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

Job Skills: Not Specified

Job Qualifications: Not Specified

Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
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