Summary
Date Posted: Friday, November 10 2023, Base Salary: Not Disclosed

JOB DETAILS:
Overview
We are hiring!
Our client in the transport freight and logistics business is looking for a Customer Service Import Officer.

Responsibilities
Customer Service
• Handle exceptions with customers and get approvals from top management;
• Customer requests and complaints;
• Disputes and provide appropriate solutions and alternatives;
• Coordinate with related internal teams and follow up to ensure resolution
Import Management
• Prepare the vessel files with all relevant documents
• Invoicing
• D&D invoicing
• Perform the D&D cleaning on daily basis (TBI – to be invoiced).
• Update NOA & invoicing contacts in Lara
• Release Cargo after collecting all the documents and payment approved by AR team in Nova
• Monitor the Idle full and follow up
• If missing information contact relevant parties (Consignees)
• If missing information contact relevant parties (Bookers, Logistics, T/S desks…)
• Manage Transport Delays & Inform Customers
• Monitor Transport Status and Quality
• Manage Transport Extra Costs Ensure Costs to be rebilled are correctly rebilled
• Coordinate delivery to customers premises
Intermodal
• Send reminders to consignees on weekly basis for their idle imports TBLs pending at POD
• Ensure that all documentation related to idle import TBL are dully sent to POD Agency on time
• Check on weekly basis on the green lights sent

Job Description
• Update consignee with tracking information following the updates received from the transporter.
• Request from and collect all extra charges including port storage and not release cargo until collection

Key Responsibilities
• Ensure all invoices are generated on time and send to all customers;
• Shipments are released after payments;
KPI
• Customer satisfaction
• TBI file – Target
• KPI – SD20 – % of Invoice Accuracy – FREIGHT -Target 95%
• KPI – SD17 – % of collect charges invoiced on time Target 90%
• SD19 – % of Invoice Accuracy – FREIGHT Target 95 %
• Timely provision of documentation
• Close follow up to reduce errors/losses margin of error 1%

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Please Note – Only Candidates Under Serious Consideration Will Be Contacted
• Interested and qualified? Click here to apply

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