Summary
Date Posted: Friday, October 23, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
ZYNLE TECHNOLOGIES LIMITED- CUSTOMER Support Coordinator
Zynle Technologies Limited (Zynle) is a Zambian owned premium Software as a Service (SaaS) provider in Zambia and Southern Africa. Our Mission is to develop affordable tailor-made I.T solutions that empower businesses with the necessary systems and tools they need to succeed.
Job Overview
Zynle Technologies Limited is looking for highly motivated, hardworking and disciplined Individual with a passion for delivering Exceptional Customer experience. You will ensure coordination between our team and our clients, maintain a positive image, brand and company reputation. .

Your Key Functions Will Include:
1. Developing a solid and trusting relationship between clients and company
2. Resolving client issues and complaints
3. Developing a complete understanding of client needs
4. Coordinating support queries
5. Maintaining compliance with policies and procedures.
6. Displaying extensive product knowledge.
7. Promoting the vision of the organization.
8. Conducting quality assurance surveys with customers and reporting findings to the staff.
9. Motivating the team to perform at their best.
10. Strategic planning to improve client results
11. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
12. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Job Skills: Not Specified

Requirements
1. Able to multitask, prioritize, and manage time efficiently
2. Goal-oriented, organized team player
3. Encouraging to team and staff; able to mentor and lead
4. Self-motivated and self-directed
5. Excellent interpersonal relationship skills
6. In-depth understanding of company key clients and their position in the industry
7. Eager to expand company with new sales, clients, and territories
8. Able to analyse data and sales statistics and translate results into better solutions
9. Bachelor’s degree/Diploma in Computer Science, marketing, business administration, sales, or relevant field;
10. Four to five years’ previous work experience in customer service position, sales, management, call centre, or relevant experience
11. Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
12. Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
13. Ability to multitask and manage more than one client account

Job Education Requirements: Not Specified

Job Experience Requirements: Four to five years’

Work Hours: 8

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Job application procedure
Job application procedure If you meet the above criteria please email your CV to zynle@zynle.com
The Deadline for submission is 31st October 2020.

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