Summary
Date Posted: Thursday, February 11, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Our client is looking for a Head of Consumer Banking to join their management team .

Responsibilities includes but not limited to:
• Responsible for overseeing and leading successfully the Consumer Banking business across the Country
• Responsible for strategic business development, revenue generation, efficiency improvement, profitability and overall business process management and leadership in the Country
• Lead in-country Consumer Banking strategic objectives implement. Drive initiatives for growth, Identify and analyse business growth
• Manage the process around market sizing, competitive analysis and scenario planning for the Business country wide.
• Key objective is to develop a sustainable business capable of delivering superior return on equity, and above market profits, revenue and customer acquisition growth
• Manage Consumer Banking sales/revenue and profitability momentum in the affiliate
• Drive customer service excellence and ensure competitive solutions and products are consistently delivered to Consumer Banking clients.
• Establish and sustain a customer-centric business culture, leveraging on people and technology
• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys
• Build best in class customer service
• Motivate and lead team to achieve consistent profitability through a clear process of target settings.
• Conduct regular People performance and productivity reviews and build healthy talent pipeline.
• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
• Ensure embedding of a strong strategy alignment compliance and execution culture and practice within Consumer Banking in the affiliate.

Key Skills
• Strategic understanding of the Consumer banking business and good management skills.
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Leadership and people development skills are required, in order to develop and maintain effective working relationships both externally and internally, with peers, direct reports and customers.
• Strong interpersonal, influencing and communication skills.
• Bilingual (English/French) is an advantage.

Qualifications
• At least 8 years in leadership role supervising a consumer/electronic banking-based line of business and people in the banking industry.
• Sound business and people development performance record
• Strong knowledge of digital and e-Banking products and channels
• High level of national exposure and ability to negotiate with client organizations at a national decision-making level.
• FMCG or Telco type background and exposure will be an advantage
• Bachelor’s/Master’s degree preferably in Economics, Business Administration, Accounting, Marketing, Engineering or related field of study

Job Education Requirements: Not Specified

Job Experience Requirements: At least 8 years

Work Hours: 8

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Job application procedure
To apply for this job please visit https://www.recruitmentmattersafrica.com/job.php?rmjid=12861  

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