Summary
Date Posted: Thursday, July 11, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
DEPARTMENT: Sales and Distribution.
VACANCY: Customer Centre Representatives.
LOCATION: Kasama and Mansa.
JOB PURPOSE:
• To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships. .

REPORTING TO NETWORK SERVICES MANAGER, THE MAIN DUTIES WILL BE TO:
• Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
• Drive sales in the walk in centres by achieving performance targets.
• Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
• Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
• Adhere to good work ethics.

Job Skills: Not Specified

Educational Qualifications & Functional / Technical Skills.
• Diploma/Degree in a Commercial Discipline or related field.
Relevant Experience (Type of experience and minimum number of years)
• Experience in 1-2 years in a similar role.
• Customer centric.
Other requirements (Behavioral etc.)
• High level of commitment.
• Ability and desire to sell.
• High person standard and goal oriented.
• Excellent interpersonal skills.
• Excellent and effective communications skills, both orally and in writing.
• Professional and well groomed in dressing and presentation.

Job Education Requirements: Not Specified

Job Experience Requirements: 1-2years

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Job application procedure
CLOSING DATE
Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is Tuesday 16th July, 2019.
Please indicate the Job Title as the reference and specify your current base/location.

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