Deadline of this Job: 12 September 2022
JOB DETAILS:
• Responsible for the safe and efficient running of the workshop, maintaining modern facilities and equipment required to provide a first class service to our customers.
• To work closely with the Academic team in providing appropriate work experience to the students of Mechanics for Africa.
• Uphold the Christian ethos and values in all that is undertaken within the workshop and the wider community.
• To be a Christian role model for all workshop/college staff and students.
• Lead staff and students in Christian worship as required.
• Manage client liaison and customer service, ensuring that estimates and timescales for work are clearly communicated to customers and that customer feedback and complaints are dealt with promptly.
• Ensure customer requirements are fully understood and communicated in an effective manner to workshop staff.
• Establish and maintain relationships with parts suppliers to ensure that competitive prices and delivery times are achieved.
• Ensure the timely provision of parts and equipment required to enhance the smooth progression of projects through the workshop
• Maintain a database of all purchases, work in progress, parts used, jobs completed, time taken, and staff involved.
• Ensure timely and accurate issuing of invoices.
• Provide comprehensive monthly reports for the CEO and Trustees.
• Ensure that appropriate up to date diagnostic test equipment and tools are used for vehicle maintenance and repair.
• Plan to provide customers with vehicle life-long support in line with an overall commitment to provide advice, strong local presence, and great service.
• Plan for continuous improvement of the workshop efficiency and productivity by learning from what works well and what goes wrong
• Calculate and manage the effective use of the workshop equipment and facilities.
• Plan the distribution of work among the staff utilising available skills mix.
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress
• Ensure excellent communication with employees to enable them to carry out their duties effectively.
• Ensure the health and safety of students, staff and visitors.
• Maintain attendance records for staff.
• Organize training programs for workshop staff in order to enhance their skills and performance
• Facilitate and undertake the workshop learning of all students in line with course requirements.
• Involved with the recruitment and selection of students.
• Responsible for the safe and efficient running of the workshop, maintaining modern facilities and equipment required to provide a first class service to our customers.
• To work closely with the Academic team in providing appropriate work experience to the students of Mechanics for Africa.
• Uphold the Christian ethos and values in all that is undertaken within the workshop and the wider community.
• To be a Christian role model for all workshop/college staff and students.
• Lead staff and students in Christian worship as required.
• Manage client liaison and customer service, ensuring that estimates and timescales for work are clearly communicated to customers and that customer feedback and complaints are dealt with promptly.
• Ensure customer requirements are fully understood and communicated in an effective manner to workshop staff.
• Establish and maintain relationships with parts suppliers to ensure that competitive prices and delivery times are achieved.
• Ensure the timely provision of parts and equipment required to enhance the smooth progression of projects through the workshop
• Maintain a database of all purchases, work in progress, parts used, jobs completed, time taken, and staff involved.
• Ensure timely and accurate issuing of invoices.
• Provide comprehensive monthly reports for the CEO and Trustees.
• Ensure that appropriate up to date diagnostic test equipment and tools are used for vehicle maintenance and repair.
• Plan to provide customers with vehicle life-long support in line with an overall commitment to provide advice, strong local presence, and great service.
• Plan for continuous improvement of the workshop efficiency and productivity by learning from what works well and what goes wrong
• Calculate and manage the effective use of the workshop equipment and facilities.
• Plan the distribution of work among the staff utilising available skills mix.
• Identify individual training and development needs.
• Manage liaison between workshop and service reception on customer vehicle progress
• Ensure excellent communication with employees to enable them to carry out their duties effectively.
• Ensure the health and safety of students, staff and visitors.
• Maintain attendance records for staff.
• Organize training programs for workshop staff in order to enhance their skills and performance
• Facilitate and undertake the workshop learning of all students in line with course requirements.
• Involved with the recruitment and selection of students.
Deadline of this Job: 10 September 2022
JOB DETAILS:PURPOSE OF MANAGEMENT TRAINEE (INTERN)
To acquire all essential knowledge to become future managers, and to identify and apply important strategies and business processes. To get to know the nuts and bolts of our company’s functions and operations, and support our management team with daily tasks such as; ensuring customer satisfaction, profitable selling; meeting sales targets, growing market share, effective management of branch assets, operations and management of personnel.
MAIN ROLES:
• Work with the Sales & Marketing Manager and other senior Management to influence the creation and communication of company sales strategy, business priorities, and targets for the branch teams.
• Work with Branch Managers to nurture relationships by servicing the existing accounts leading to continued purchases.
• Prospect potential customers: make presentations, cold calls, timely response to enquiries and tenders, closing the leads and initiate purchases.
• Research ways to increase profitability and lower risk.
• Collect all debts within the specified credit period of approved credit days.
• Take proper care of all Branch Assets: Manage all branch stock and stock related documentation in timely manner; Stock counts, and Asset management.
• Implement performance management system to accomplish agreed objectives. Preparedness/ planning and organizing of appraisal process.
• Understand each department’s daily processes and goals.
• Provide administrative support.
• Help Managers in evaluating branch performance e.g. writing reports, analyse data
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
The following knowledge, skills, and abilities may be acquired through a combination of formal education and self-education.
• A Bachelor’s Degree in Sales and Marketing or any related business course, Mechanical Engineering, or Automobile Engineering.
• Comprehensive knowledge of MS Office
• Strong verbal and written presentation skills.
• Effective communication skills.
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities.
• Good Leadership and Organization skills with ability to work with a team
• Aged between 24 and 45
OTHER REQUIREMENTS:
• Must be a fully paid up member of Zambia Institute of Marketing (ZIM), or Engineering Institute of Zambia (EIZ) or any professional body.
• Having a valid driver’s license, will be an added advantage.
• Must have at least three traceable referees and provide the same in the CV