Customer Service Jobs at ETG Agri Inputs Zambia Limited, Mercury Express Logistics and Greenlight Planet Zambia

Deadline of this Job: 
13 October 2022

• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette.

Deadline of this Job: 21 October 2022

Full Time
• Lusaka, Mufulira, Mkushi, Chirundu, Solwezi, Zambia
• Posted 7 hours ago
Mercury Express Logistics

Your duties will include but not limited the following:
• Ensure all enquiries or queries from all and clients and stakeholders are attended to in a timely manner and escalations done as per escalation matrix provided.
• Ensure all enquiries and queries from clients and stakeholders are effectively responded to within the shortest possible time.
• Ensure all phones are operational and that all team members are logged into the system by 07:45 every morning.
• Ensure to escalate all phone related challenges to the IT Service Desk for quick resolution by 08:10 every morning.
• Ensure the proactive tracing of shipments for all clients and stakeholders to monitor quality of service.
• Ensure internal and external client and stakeholders are communicated to on daily basis to coordinate any needs with OPS, customer service, Admin and any other department with escalation to Customer Service Manager.
• To drive growth of shipments and revenue from your station and our stakeholders through actively engaging them on product knowledge as may be assigned from time to time by the Line Manager.
• Ensure to pick all incoming calls within three (3) rings.
• Book pick-ups in the system.
• Engage operations for closure of checkpoints and other stations for shipments from clients and stakeholders.
• Monitor the reports from ops on recovery and push ops team for follow-ups of alternative transport by ops.
• Ensure you submit your daily leads to leads champion at the end of each day for subsequent submission to the Sales Department.
• Ensure to offer solution to our clients without going out of the company’s code of conduct and within the rules and regulations of the Company.
• Ensure to treat with as urgency and priority all other assigned responsibilities by the Customer Service Manager.
Skills required & personal attributes for the Role:
• Good interpersonal skills
• Good Oral and written Communication
• Good planning and organization
• Effective time management
• Team player and Self Leadership
• Analytical skills and creative innovation
• Pays attention to detail
• Should have the ability to multi-task
• Passion for Customer Service

• Grade twelve certificate
• Diploma in Public Relations/ Business Administration or any added advantage of Sales/Logistics experience

Deadline of this Job: 18 October 2022

Customer Service Executive
What you would be expected to do:
• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you:
• Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
• Possess basic knowledge of Excel spreadsheets and data entry skills
• Have experience in assisting customers is a plus
• Are open to working in a flexible and creative work environment with fast-evolving operations
• Have the ability to multitask while working under tight deadlines with close attention to detail
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills – both in English and Swahili
• Are able to work in shifts
What we offer (in addition to compensation and statutory benefits):
• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.