Banking/ Finance jobs at Investrust Bank Plc (IBP) and other companies in Zambia

Deadline of this Job22 July 2022
Purpose of job
To deliver high quality customer service to clients and ensure high service standards are maintained within the banking hall.

Key Responsibilities
• Ensures customers are directed to correct counters for assistance.
• Resolves enquiries by identifying quick-kill queries and resolving them directly with the customer.

Deadline of this Job: 22 July 2022

Deadline of this Job: 22 July 2022
Purpose of job
To make business outbound calls and receive inbound business calls, respond to customer e-mails/social media queries, and provide service to customers over the telephone.

Deadline of this Job: 29 July 2022  
• Ensure that team members own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints. Full adherence to TCF principles to avert risks associated with dissatisfied customers.
• To manage Transaction Processing Team.
• Sensitize staff on the need to be alert especially when processing large transactions.

Deadline of this Job: 29 July 2022  

Deadline of this Job: 20 July 2022
Job requisition id

Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Deadline of this Job: 21 June 2022
To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures.

Experience and qualifications
Diploma/Degree in Business related field.
Previous teller experience will be an added advantage.
TCD experience preferable.