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A Little About Us
FSI Outsourcing is a U.S registered LLC, with a wholly owned Zambian subsidiary providing high-quality stuff augmentation outsourcing services to the US Financial Services industry. FSI Outsourcing is the first company to offer exceptional live call customer service and back-office support from Lusaka, Zambia.
We aim to provide the best value for money and become the partner of choice for all outsourcing needs. FSI Outsourcing is the pioneer of outsourcing services for the US financial and real estate sector in Southern Africa. Our team has over 40 years of experience establishing and building successful businesses in Zambia.
FSI Outsourcing offers an effective staff augmentation approach:
1. Our teams are considered and managed like a remote office of the client.
2. We offer a higher level of service delivery instead of a typical low-cost outsourcing.
3. We provide professional and rigorous management to each team and work closely with our client’s onshore
managers to deliver on all defined activities and service level agreements.
Our approach has proven to be effective with our teams delivering at equal to or above the production of onshore
counterparts after completing mutually agreed upon training. FSI Outsourcing follows best-in-class governance, compliance, and
data protection for each of our clients. We offer exceptional services at highly competitive rates for our clients while
creating exceptional job opportunities in Zambia.
Mission
To provide the best value for money and be the partner of choice for our clients’ outsourcing needs. Through best-in-class staff augmentation outsourcing, we strive to maximize each staff member’s potential via extensive training, a positive work culture, and equal opportunity career advancement opportunities.