About Talent House Ltd

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that help individuals discover their career paths while enabling organisations to recruit, develop, and retain the right talent.

About the Client

Our client, Platus Zambia Limited, has been in operation since 1981 and has established itself as a leading distributor of BMW, Mazda, and Saurer vehicles in Zambia. The company is known for delivering quality vehicles, reliable after-sales services, and adhering to international OEM standards.

About the Role

Our client is seeking an After-Sales Parts Costing Executive / Parts Department Assistant to join the After-Sales / Parts Department. The role focuses on supporting accurate costing, pricing, and margin control of after-sales spare parts in compliance with OEM and dealership policies.

Job Purpose

To support accurate costing, pricing, and margin control of after-sales spare parts in compliance with OEM and dealership policies.

Key Responsibilities

• Assist in the preparation and maintenance of spare parts costing and pricing in line with OEM guidelines
• Support regular price updates, cost revisions, and margin analysis of after-sales parts
• Ensure accuracy of cost data in DMS / ERP systems
• Monitor parts margins and report variances to the Parts Costing Executive or Manager
• Assist in the implementation of OEM price circulars, schemes, and updates
• Support internal and OEM audits by providing required costing and pricing data
• Coordinate with parts procurement, stores, and finance teams for cost validation
• Maintain proper documentation and records related to parts costing and pricing
• Ensure compliance with dealership SOPs, internal controls, and OEM standards
• Assist in warranty claim costing and documentation in line with OEM guidelines
• Ensure correct labour operation codes, part numbers, and complaint codes are used
• Track rejected or pending warranty claims and coordinate for resubmission
• Follow OEM parts handling, storage, and FIFO (First In, First Out) norms

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

1. Costing & Pricing Accuracy

• Accuracy of spare parts costing and pricing entries
• Timely implementation of OEM price updates
• Reduction in pricing or costing errors

2. Margin Control & Profitability Support

• Support achievement of targeted parts gross margins
• Identification and reporting of margin deviations
• Accuracy of margin reports shared with management

3. OEM & Audit Compliance

• Zero or minimal audit observations related to parts costing
• Timely submission of costing data for OEM audits
• Compliance with OEM pricing and discount policies

4. Process & Data Management

• Accuracy and completeness of DMS / ERP records
• Proper documentation and record maintenance
• Adherence to internal SOPs and control processes

5. Coordination & Support

• Effective coordination with parts, finance, and after-sales teams
• Timely support to senior team members in costing-related activities

Desired Skills and Experience

Qualifications

• Graduate / Diploma / ITI qualification (Automobile qualification preferred)

Experience

• 0–2 years’ experience in parts or store operations (dealership experience preferred)

Skills

• Basic knowledge of automobile parts
• DMS operation
• Understanding of inventory control
• Strong attention to detail and coordination ability

• Assist in the preparation and maintenance of spare parts costing and pricing in line with OEM guidelines
• Support regular price updates, cost revisions, and margin analysis of after-sales parts
• Ensure accuracy of cost data in DMS / ERP systems
• Monitor parts margins and report variances to the Parts Costing Executive or Manager
• Assist in the implementation of OEM price circulars, schemes, and updates
• Support internal and OEM audits by providing required costing and pricing data
• Coordinate with parts procurement, stores, and finance teams for cost validation
• Maintain proper documentation and records related to parts costing and pricing
• Ensure compliance with dealership SOPs, internal controls, and OEM standards
• Assist in warranty claim costing and documentation in line with OEM guidelines
• Ensure correct labour operation codes, part numbers, and complaint codes are used
• Track rejected or pending warranty claims and coordinate for resubmission
• Follow OEM parts handling, storage, and FIFO (First In, First Out) norms

• Basic knowledge of automobile parts
• DMS operation
• Understanding of inventory control
• Strong attention to detail and coordination ability

• Graduate / Diploma / ITI qualification (Automobile qualification preferred)