Background

African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 24 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.

Job Overview

The Camp Manager will be responsible for the overall management, performance, and operations of the camp, ensuring delivery of an exceptional guest experience, strong team leadership, effective financial control, and full compliance with African Parks standards and conservation principles.

Duties and responsibilities:

Camp Operations & Guest Experience

• Oversee the day-to-day running of the camp, ensuring smooth and efficient operations
• Ensure exceptional guest experience from arrival to departure
• Host and engage with guests, maintaining a balance between service and privacy
• Handle and resolve guest complaints promptly and professionally
• Ensure high standards of cleanliness, presentation, and service across the camp
• Oversee guest activities and ensure coordination with guiding and operations teams

Staff Management & Leadership

• Lead, manage, and motivate all camp staff
• Allocate duties and supervise performance across departments (housekeeping, kitchen, guiding support, etc.)
• Ensure staff adherence to policies, SOPs, and safety standards
• Identify training needs and support staff development
• Promote a positive team culture aligned with African Parks values

Financial & Stock Control

• Manage camp budgets and ensure cost control
• Oversee procurement, stock management, and inventory systems
• Implement controls to minimize wastage, theft, and misuse of resources
• Ensure accurate record keeping and reporting

Maintenance & Logistics

• Oversee camp maintenance and infrastructure upkeep
• Ensure all camp equipment, vehicles, and systems are functional and well maintained
• Coordinate repairs and maintenance in a timely manner
• Manage logistics related to supplies, fuel, and camp operations

Health, Safety & Security

• Ensure the safety and security of guests, staff, and camp property
• Implement and monitor safety procedures, including night security (e.g. scout escorts)
• Ensure compliance with health and safety standards
• Respond effectively to emergencies

Environmental & Conservation Responsibility

• Ensure camp operations align with conservation and environmental guidelines
• Promote eco-friendly practices including waste management and responsible resource use
• Ensure respect for wildlife and surrounding ecosystems
• Support conservation messaging to guests

Reporting & Administration

• Prepare and submit regular operational reports
• Maintain proper documentation of camp activities, stock, and incidents
• Liaise with Park Management and other departments
• Ensure compliance with internal policies and procedures

Key Relationships

• Tourism Manager
• Park Manager and Park Management Unit (PMU)
• Operations, Finance, and HR Teams
• External suppliers and service providers

Competencies & Attributes

• Practical, hands-on, and adaptable
• Strong leadership and accountability
• Professional with a positive attitude and sense of initiative
• Ability to work under pressure in remote environments
• Strong interpersonal and cultural awareness
• Results-oriented with attention to detail

Minimum Requirements

• Minimum 5 years’ experience in managing a safari camp or similar hospitality environment
• Experience working in remote locations
• Strong leadership and people management skills
• Excellent planning and organizational skills
• Financial management and stock control experience
• Strong problem-solving ability and initiative
• Good communication and interpersonal skills
• Computer literate
• Fluent in English (Lozi will be an added advantage)

African Parks is an equal opportunity employer. We are committed to a fair and inclusive recruitment process and do not discriminate based on gender, tribe, ethnicity, religion, disability, age, or any other characteristic protected under Zambian law.

Applicants for this position must have a clean record and traceable references. Candidates must include a daytime contact number.

• Oversee the day-to-day running of the camp, ensuring smooth and efficient operations
• Ensure exceptional guest experience from arrival to departure
• Host and engage with guests, maintaining a balance between service and privacy
• Handle and resolve guest complaints promptly and professionally
• Ensure high standards of cleanliness, presentation, and service across the camp
• Oversee guest activities and ensure coordination with guiding and operations teams
• Lead, manage, and motivate all camp staff
• Allocate duties and supervise performance across departments (housekeeping, kitchen, guiding support, etc.)
• Ensure staff adherence to policies, SOPs, and safety standards
• Identify training needs and support staff development
• Promote a positive team culture aligned with African Parks values
• Manage camp budgets and ensure cost control
• Oversee procurement, stock management, and inventory systems
• Implement controls to minimize wastage, theft, and misuse of resources
• Ensure accurate record keeping and reporting
• Oversee camp maintenance and infrastructure upkeep
• Ensure all camp equipment, vehicles, and systems are functional and well maintained
• Coordinate repairs and maintenance in a timely manner
• Manage logistics related to supplies, fuel, and camp operations
• Ensure the safety and security of guests, staff, and camp property
• Implement and monitor safety procedures, including night security (e.g. scout escorts)
• Ensure compliance with health and safety standards
• Respond effectively to emergencies
• Ensure camp operations align with conservation and environmental guidelines
• Promote eco-friendly practices including waste management and responsible resource use
• Ensure respect for wildlife and surrounding ecosystems
• Support conservation messaging to guests
• Prepare and submit regular operational reports
• Maintain proper documentation of camp activities, stock, and incidents
• Liaise with Park Management and other departments
• Ensure compliance with internal policies and procedures

• Strong leadership and accountability
• Professional with a positive attitude and sense of initiative
• Ability to work under pressure in remote environments
• Strong interpersonal and cultural awareness
• Results-oriented with attention to detail
• Strong leadership and people management skills
• Excellent planning and organizational skills
• Financial management and stock control experience
• Strong problem-solving ability and initiative
• Good communication and interpersonal skills
• Computer literate
• Fluent in English (Lozi will be an added advantage)

• Minimum 5 years’ experience in managing a safari camp or similar hospitality environment
• Experience working in remote locations
• Strong leadership and people management skills
• Excellent planning and organizational skills
• Financial management and stock control experience
• Strong problem-solving ability and initiative
• Good communication and interpersonal skills
• Computer literate
• Fluent in English (Lozi will be an added advantage)