The Role in Context

GreenCo is seeking a motivated Customer Operations Engineer to support operational engagement with electricity off‑takers and ZESCO. The role works closely with the Operations Officer and Trading team to ensure reliable power supply, smooth customer interfaces, accurate operational data, and effective coordination of grid‑related activities.

This role is well‑suited to a technically grounded professional who is hands‑on, communicative, customer‑focused, and keen to develop deeper exposure to power system operations, metering, and grid coordination within Zambia’s electricity sector.

Key Duties:

1. Customer Interface & Operational Support

• Support day‑to‑day engagement with electricity off‑takers and IPPs under guidance of senior team members.
• Act as a first point of contact for routine customer operational queries, escalating complex issues where required.
• Assist in coordinating responses to customer‑reported outages, interruptions, or metering queries.
• Maintain clear and professional communication with customers regarding outages, planned works, and follow‑ups.

2. Grid Coordination & ZESCO Liaison

• Support liaison with ZESCO field teams, control centres, and commercial offices.
• Assist with coordination of planned outages, energisation activities, and fault follow‑ups.
• Maintain records of ZESCO interactions, outage timelines, and operational correspondence.

3. Outage Management & Reliability Monitoring

• Support on‑ground and desk‑based coordination during faults and planned outages.
• Log outage events, response times, and restoration details accurately.
• Escalate delays or recurring issues to senior team members.

4. Load Monitoring & Operational Data Support

• Assist with monitoring customer load profiles and consumption trends.
• Support alignment of customer forecasts with GreenCo’s trading and nomination processes.
• Help compile operational data inputs for internal reporting and analysis.

5. Metering & Technical Support

• Support coordination of customer metering installations, checks, and validations with ZESCO.
• Assist in investigating metering discrepancies and data gaps.
• Help maintain accurate records for settlements and billing support.

5. New Customer Onboarding Support

• Assist with technical onboarding of new customer sites, including Power Quality assessment and power infrastructure audits.
• Support energisation processes and operational handovers.

6. Reporting, Administration & Communication

• Maintain organised logs of outages, customer communications, and grid events.
• Prepare draft operational updates, customer summaries, and internal briefing notes.
• Support preparation of operational reports, KPIs, and lessons‑learned documentation.

Qualifications and Experience:

Skills and Competencies

• Strong communication and customer‑facing skills, with the ability to explain technical issues clearly.
• Good interpersonal skills and confidence engaging with utilities, customers, and internal teams.
• Strong attention to detail and ability to maintain accurate operational records.
• Analytical mindset with interest in power system operations and energy markets.
• Proactive, reliable, and comfortable working in a fast‑moving operational environment.
• Willingness to learn and grow into increased responsibility over time.

• Support day‑to‑day engagement with electricity off‑takers and IPPs under guidance of senior team members.
• Act as a first point of contact for routine customer operational queries, escalating complex issues where required.
• Assist in coordinating responses to customer‑reported outages, interruptions, or metering queries.
• Maintain clear and professional communication with customers regarding outages, planned works, and follow‑ups.
• Support liaison with ZESCO field teams, control centres, and commercial offices.
• Assist with coordination of planned outages, energisation activities, and fault follow‑ups.
• Maintain records of ZESCO interactions, outage timelines, and operational correspondence.
• Support on‑ground and desk‑based coordination during faults and planned outages.
• Log outage events, response times, and restoration details accurately.
• Escalate delays or recurring issues to senior team members.
• Assist with monitoring customer load profiles and consumption trends.
• Support alignment of customer forecasts with GreenCo’s trading and nomination processes.
• Help compile operational data inputs for internal reporting and analysis.
• Support coordination of customer metering installations, checks, and validations with ZESCO.
• Assist in investigating metering discrepancies and data gaps.
• Help maintain accurate records for settlements and billing support.
• Assist with technical onboarding of new customer sites, including Power Quality assessment and power infrastructure audits.
• Support energisation processes and operational handovers.
• Maintain organised logs of outages, customer communications, and grid events.
• Prepare draft operational updates, customer summaries, and internal briefing notes.
• Support preparation of operational reports, KPIs, and lessons‑learned documentation.

• Strong communication and customer‑facing skills, with the ability to explain technical issues clearly.
• Good interpersonal skills and confidence engaging with utilities, customers, and internal teams.
• Strong attention to detail and ability to maintain accurate operational records.
• Analytical mindset with interest in power system operations and energy markets.
• Proactive, reliable, and comfortable working in a fast‑moving operational environment.
• Willingness to learn and grow into increased responsibility over time.

• Bachelor’s Degree in Electrical Engineering, Power Systems, or a related field.
• 1 – 3 years’ experience in power systems, utilities, industrial energy operations, or a related technical environment.
• Basic familiarity with ZESCO transmission and distribution systems (e.g. substations, feeders, switching). Exposure to metering systems, substations, or grid operations is an advantage.
• Willingness to travel and work flexibly in support of operational needs.