Vacancy title:
Customer Relationship Assistant Manager

[Type: FULL_TIME, Industry: Professional Services, Category: Management, Sales & Retail, Advertising & Marketing, Business Operations, Customer Service, Art, Fashion & Design]

Jobs at:
Ntemba24

Deadline of this Job:
Friday, September 11 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Friday, September 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

ABOUT NTEMBA24

NTEMBA24 is a growing fashion retail business focused on great quality, best price and exceptional customer experience.

We are looking for a proactive, organised and performance-driven CRM Assistant Manager to support the CRM Manager in managing daily CRM operations, customer engagement, loyalty and retention activities.

REQUIREMENTS

• Minimum Diploma in Marketing, Business Management, Customer Relationship Management, Communications or related field.
• Experience in CRM, customer service, sales, retail or call-centre operations.
• Previous supervisory or team leadership experience is an advantage.
• Good understanding of WhatsApp Business, CRM systems and customer data management.
• Strong communication and interpersonal skills.
• Strong analytical, organisational and problem-solving abilities.
• Ability to manage KPIs, deadlines and team performance.
• Customer-focused, disciplined and highly accountable.

WHO WE ARE LOOKING FOR

We are looking for someone who is hands-on, disciplined, customer-focused and strong in team coordination, with the ability to turn CRM strategy into consistent daily execution.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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Closing Date: September 11, 2026

Only shortlisted candidates will be contacted.

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