Vacancy title:
FinTech Back Office Support

[Type: FULL_TIME, Industry: Telecommunications, Category: Admin & Office]

Jobs at:
MTN Zambia

Deadline of this Job:
Friday, June 6 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, May 30 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

The key responsibilities for this role include but not limited to the following:

• Provides Bulk payment training and consultation to Corporate clients;
• Resolution of Mobile Money queries from Service Centers, Connect Stores, Agents, Merchants & Customer advice for walk in customers;
• Vetting of Kiosk Agreements;
• Files and codes documents in approved system for easy reconciliation and retrieval;
• Vetting, Processing and Creation of Agent lines;
• Provides assistance during UAT and Upgrade tests;
• Finance Operations – reversals, adjustments, bank engagement, partner float and liquidity support, National Financial Switch (NFS) reconciliations;
• Operational daily, weekly and ad-hoc reporting.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Diploma in relevant business-related field;
• Minimum of 1 years’ experience in business operations support.

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered or posted applications will not be accepted.

Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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