PURPOSE OF THE JOB

The Trust is seeking a dynamic and experienced Head of Operations and Development to coordinate and implement the various operational programmes of the Unit, with the oversight of the Conservancy Manager. The Head of Operations and Development will play a key leadership role within the Unit’s senior management team and will report directly to the Conservancy Manager.

Main responsibilities:

• Coordination and supervision of the Unit’s operational departments and their programmes.
• Coordination of development of the Conservancy’s operational workplan and budgets.
• Ensure achievement of the programme’s intended outputs and objectives, within approved budgets and time frames.
• Supervise the management of assets and resources.

The Head of Operations and Development is expected to be a high achiever who is implementation-oriented, adaptable, and solution-focused, with strong attention to detail and a commitment to accountability.

DUTIES AND RESPONSIBILITIES

Administration and finance

• Ensure that the Conservancy’s operational budget is properly developed and managed.
• Ensure that the Conservancy adheres to best practices in procurement.
• Ensure the Conservancy funds are administered in accordance with clearly set policies and proceeds, as per agreements with different donors.
• Ensure the development and updating of the key Conservancy management documentation and policies, to guide operations to deliver on the approved Trust strategic business plan and management plan. This will include, but is not limited to:
  • SOPs
  • Fleet management
  • Asset management
  • Infrastructure maintenance
  • Station rules.

Planning and reporting

• Contribute to the development/updating of the Conservancy’s Strategic Business Plan and Management Plan.
• Coordinate the development, costing of, and overseeing the implementation of specialised subplans that will deliver on the Trust’s strategic business plan and management plan, such as:
  • Wildlife management
  • Fire management
  • Water management
  • Human-wildlife conflict management
• Coordinate the development of the Conservancy’s annual work plan and budget for the operation department and its programmes.
• Coordinate the submission of monthly and quarterly reports from each operational department aligned to the Conservancy Manager.
• Ensure timely preparation and compilation of accurate progress reports (narrative and financial) for submission to donor(s), as appropriate.

Supervision and coordination of programmes

• Oversee and coordinate the following operational departments and programmes:
  • Community Support
  • Human-Wildlife Coexistence
  • Wildlife CounterPoaching
  • Cookstove Programme
  • Fisheries
  • Agriculture
  • Tourism
  • Infrastructure Development.
• Ensure these programmes align with the Trust’s strategic business plan, and are planned and executed efficiently.
• Oversee Programme Coordinators, ensuring that all components are integrated and coordinated effectively, and programmes are resource-efficient and adhere to sustainability principles across environmental, economic, and social dimensions.
• Chair weekly operational meetings (together with annual fire and animal population control meetings) to ensure all departments remain aligned with the Trust’s objectives.

Operations/asset management

• Ensure that all operations across the Conservancy’s departments are carried out in a cost-effective and resource-efficient manner.
• Manage the Conservancy’s assets, including vehicles, infrastructure, and equipment, ensuring that they are maintained, fully operational, and used effectively.
• Oversee the development and implementation of operational strategies to optimise the use of the Conservancy’s resources in line with budgetary constraints.
• Ensuring that all operations and asset management practices are aligned with the Conservancy’s overall objectives and best practices for sustainability.
• Monitor and evaluate the efficiency of operational processes, making recommendations for improvements, where necessary.

Risk compliance and management

• Manage risk and compliance issues related to the Conservancy’s operational programmes, ensuring that all activities strictly adhere to internal policies, donor requirements, and applicable legal frameworks.
• Ensure a proactive and thorough approach to serious incident reporting.
• Foster a culture of transparency and learning, encouraging extensive reporting and addressing incidents with a ‘learning from our mistakes’ mindset, to continuously improve operational practices.
• Lead the management of human rights and occupational  health and safety issues, ensuring both risk compliance and effective risk management.

Monitoring of performance and monitoring, evaluation, and learning oversight

• Performance monitoring
  • Oversee the performance of all operational departments to ensure that they meet their respective targets and contribute to the Trust’s overall strategic objectives.
  • Establish key performance indicators for each department and regularly assess progress against these benchmarks.
  • Conduct regular performance reviews and ensure that any deviations from planned activities are addressed and corrected in a timely manner.
  • Undertake performance evaluations on delivery objectives to provide appropriate interventions and corrective actions.
• Oversight of monitoring, evaluation, and learning processes:
  • Contribute to the development of robust monitoring, evaluation, and learning systems across all operational programmes to ensure auditable data collection, analysis, and utilisation.
  • Ensure that data are collected systematically and used to inform decision-making, adaptive management, and data-based reporting.
  • Ensure that monitoring, evaluation, and learning processes are aligned with donor requirements and the Trust’s internal reporting needs.

Requirements

• Bachelor’s degree in fields such as wildlife conservation, natural resource management, environmental science, sustainable development, community development, or non-profit management.
• An advanced degree is beneficial for supporting the technical demands of the operational role.
• At least 10 years in a relevant field, including a minimum of 5 years in an operational management or implementation-focused role within conservation or community-based organisations.
• Proven experience managing day-to-day programme execution and working closely with technical teams to achieve specific project outcomes.
• Skilled in coordinating teams and resources to implement programmes efficiently.
• Program management and logistics skills.
• Compliance and risk management skills.
• Knowledge of monitoring and evaluation for continuous improvement.
• Technical expertise in operations.

• Coordination and supervision of the Unit’s operational departments and their programmes.
• Coordination of development of the Conservancy’s operational workplan and budgets.
• Ensure achievement of the programme’s intended outputs and objectives, within approved budgets and time frames.
• Supervise the management of assets and resources.
• Ensure that the Conservancy’s operational budget is properly developed and managed.
• Ensure that the Conservancy adheres to best practices in procurement.
• Ensure the Conservancy funds are administered in accordance with clearly set policies and proceeds, as per agreements with different donors.
• Ensure the development and updating of the key Conservancy management documentation and policies, to guide operations to deliver on the approved Trust strategic business plan and management plan.
• Contribute to the development/updating of the Conservancy’s Strategic Business Plan and Management Plan.
• Coordinate the development, costing of, and overseeing the implementation of specialised subplans that will deliver on the Trust’s strategic business plan and management plan.
• Coordinate the development of the Conservancy’s annual work plan and budget for the operation department and its programmes.
• Coordinate the submission of monthly and quarterly reports from each operational department aligned to the Conservancy Manager.
• Ensure timely preparation and compilation of accurate progress reports (narrative and financial) for submission to donor(s), as appropriate.
• Oversee and coordinate the following operational departments and programmes: Community Support, Human-Wildlife Coexistence, Wildlife CounterPoaching, Cookstove Programme, Fisheries, Agriculture, Tourism, Infrastructure Development.
• Ensure these programmes align with the Trust’s strategic business plan, and are planned and executed efficiently.
• Oversee Programme Coordinators, ensuring that all components are integrated and coordinated effectively, and programmes are resource-efficient and adhere to sustainability principles across environmental, economic, and social dimensions.
• Chair weekly operational meetings (together with annual fire and animal population control meetings) to ensure all departments remain aligned with the Trust’s objectives.
• Ensure that all operations across the Conservancy’s departments are carried out in a cost-effective and resource-efficient manner.
• Manage the Conservancy’s assets, including vehicles, infrastructure, and equipment, ensuring that they are maintained, fully operational, and used effectively.
• Oversee the development and implementation of operational strategies to optimise the use of the Conservancy’s resources in line with budgetary constraints.
• Ensuring that all operations and asset management practices are aligned with the Conservancy’s overall objectives and best practices for sustainability.
• Monitor and evaluate the efficiency of operational processes, making recommendations for improvements, where necessary.
• Manage risk and compliance issues related to the Conservancy’s operational programmes, ensuring that all activities strictly adhere to internal policies, donor requirements, and applicable legal frameworks.
• Ensure a proactive and thorough approach to serious incident reporting.
• Foster a culture of transparency and learning, encouraging extensive reporting and addressing incidents with a ‘learning from our mistakes’ mindset, to continuously improve operational practices.
• Lead the management of human rights and occupational health and safety issues, ensuring both risk compliance and effective risk management.
• Oversee the performance of all operational departments to ensure that they meet their respective targets and contribute to the Trust’s overall strategic objectives.
• Establish key performance indicators for each department and regularly assess progress against these benchmarks.
• Conduct regular performance reviews and ensure that any deviations from planned activities are addressed and corrected in a timely manner.
• Undertake performance evaluations on delivery objectives to provide appropriate interventions and corrective actions.
• Contribute to the development of robust monitoring, evaluation, and learning systems across all operational programmes to ensure auditable data collection, analysis, and utilisation.
• Ensure that data are collected systematically and used to inform decision-making, adaptive management, and data-based reporting.
• Ensure that monitoring, evaluation, and learning processes are aligned with donor requirements and the Trust’s internal reporting needs.

• Program management and logistics skills.
• Compliance and risk management skills.
• Knowledge of monitoring and evaluation for cont

• Bachelor’s degree in fields such as wildlife conservation, natural resource management, environmental science, sustainable development, community development, or non-profit management.
• An advanced degree is beneficial for supporting the technical demands of the operational role.
• Proven experience managing day-to-day programme execution and working closely with technical teams to achieve specific project outcomes.
• Skilled in coordinating teams and resources to implement programmes efficiently.