Position Overview

The Junior Systems Administrator provide systems, end users and customers IT support.

Job Responsibilities

1. Systems support and administration:

• Support with performing our POS configuration, software installation etc.
• Support with performing back end high level checks.
• Support with performing high level/standard reports extraction.
• Support with managing our systems provided by third parties.

2. System changes testing and Integration support:

• Support with performing and documenting system changes UAT.
• Support with performing system changes post go live testing.
• Support our partners to integrate into our web service API.

3. Customers and end users support:

• Support with resolving customer IT challenges.
• Support with resolving end user IT challenges i.e. emails, printers, Wi-Fi etc.
• Support with performing software installations and maintenance on end user machines.

4. Systems monitoring:

• Support with performing system daily (routine) checks.
• Support with preparing required system checks report.

5. Service availability support:

• Support with partners communication in times we are experiencing service outage.
• Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
• Support with documenting/recording system outages.

Organizational Alignment

• Reports directly to the Head – Information & Technology.
• Will work close with the senior systems administrator.

Qualifications

• Bachelor’s degree in computer science, or a related field.
• Proven experience as an IT specialist or in a related role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Payment systems experience is a plus.

• Support with performing our POS configuration, software installation etc.
• Support with performing back end high level checks.
• Support with performing high level/standard reports extraction.
• Support with managing our systems provided by third parties.
• Support with performing and documenting system changes UAT.
• Support with performing system changes post go live testing.
• Support our partners to integrate into our web service API.
• Support with resolving customer IT challenges.
• Support with resolving end user IT challenges i.e. emails, printers, Wi-Fi etc.
• Support with performing software installations and maintenance on end user machines.
• Support with performing system daily (routine) checks.
• Support with preparing required system checks report.
• Support with partners communication in times we are experiencing service outage.
• Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
• Support with documenting/recording system outages.

• Strong analytical skills
• Problem-solving skills
• Critical-thinking skills
• Excellent communication abilities
• Interpersonal abilities
• Payment systems experience (plus)

• Bachelor’s degree in computer science, or a related field.
• Proven experience as an IT specialist or in a related role.