To lead the mobile phone sales team, drive sales targets , manage stock and ensure excellent customer service and profitability of the mobile phone business.

Key Responsibilities

1. Business Growth

• Develop annual business plans and Execute growth strategies aligned with company objectives.
• Identify new market opportunities and conduct market assessments.
• Expand operations into new districts and towns.
• Monitor local market trends and analyze competitor activities.
• Develop local marketing initiatives
• Achieve monthly and annual business targets.

2. Sales and Target Achievements

• Lead all sales operations.
• Set daily, weekly and monthly sales targets and monitor sales performance.
• Ensure achievement of sales targets and revenue goals
• Coordinate promotional campaigns.
• Improve customer acquisition efficiency.

3. Dealer Network Management

• Identify potential dealer partners and conduct dealer due diligence.
• Lead dealer recruitment activities and negotiate dealer partnerships.
• Manage dealer on-boarding and conduct dealer orientation sessions.
• Ensure dealer contract compliance and monitor dealer productivity and business growth.
• Recommend dealer suspension or termination where necessary.

4. Credit Operations

• Ensure compliance with credit policies. .
• Identify high-risk trends and support fraud investigations.
• Ensure proper customer verification and monitor KYC compliance.

5. Collections Coordination

• Coordinate collection activities and monitor overdue accounts.
• Review delinquency reports and improve repayment performance.
• Coordinate field collections.
• Ensure effective reminder processes and improve recovery rates.
• Monitor collection agency performance.
• Conduct weekly portfolio review meetings.

6. Compliance & Operational Risk

• Ensure compliance with company SOPs.
• Conduct operational audits.
• Monitor regulatory compliance and ensure AML/KYC compliance.
• Report compliance issues and recommend corrective actions.

7. Inventory & Device Management

• Monitor smartphone inventor and ensure inventory accuracy.
• Ensure proper stock allocation.
• Coordinate with warehouse teams.
• Prevent stock loss, theft and damage by conducting regular stock counts

8. Customer Service

• Handle customer complaints, returns and warrant issues professionally
• Build strong relationships with customers and endure customer satisfaction
• Stay updated with latest phone models, specifications and Market treads to advise customers.

Qualifications

Bachelor's Degree in:

• Business Administration
• Finance
• Economics
• Marketing
• Operations Management
• Commerce
• Any Related field

A Master's Degree is an added advantage.

Experience

• Minimum 5 years of experience in Device Financing, Consumer Finance, Asset Financing, Microfinance, Banking, or Digital Lending.
• Minimum 3 years should be on senior management
• Experience leading field sales teams.
• Experience managing dealer or agent networks.
• Experience managing financing portfolios.
• Proven experience improving operational performance.

• Develop annual business plans and Execute growth strategies aligned with company objectives.
• Identify new market opportunities and conduct market assessments.
• Expand operations into new districts and towns.
• Monitor local market trends and analyze competitor activities.
• Develop local marketing initiatives
• Achieve monthly and annual business targets.
• Lead all sales operations.
• Set daily, weekly and monthly sales targets and monitor sales performance.
• Ensure achievement of sales targets and revenue goals
• Coordinate promotional campaigns.
• Improve customer acquisition efficiency.
• Identify potential dealer partners and conduct dealer due diligence.
• Lead dealer recruitment activities and negotiate dealer partnerships.
• Manage dealer on-boarding and conduct dealer orientation sessions.
• Ensure dealer contract compliance and monitor dealer productivity and business growth.
• Recommend dealer suspension or termination where necessary.
• Ensure compliance with credit policies.
• Identify high-risk trends and support fraud investigations.
• Ensure proper customer verification and monitor KYC compliance.
• Coordinate collection activities and monitor overdue accounts.
• Review delinquency reports and improve repayment performance.
• Coordinate field collections.
• Ensure effective reminder processes and improve recovery rates.
• Monitor collection agency performance.
• Conduct weekly portfolio review meetings.
• Ensure compliance with company SOPs.
• Conduct operational audits.
• Monitor regulatory compliance and ensure AML/KYC compliance.
• Report compliance issues and recommend corrective actions.
• Monitor smartphone inventor and ensure inventory accuracy.
• Ensure proper stock allocation.
• Coordinate with warehouse teams.
• Prevent stock loss, theft and damage by conducting regular stock counts
• Handle customer complaints, returns and warrant issues professionally
• Build strong relationships with customers and endure customer satisfaction
• Stay updated with latest phone models, specifications and Market treads to advise customers.

• Sales Management
• Business Development
• Market Analysis
• Marketing Strategy
• Sales Target Achievement
• Promotional Campaigns
• Customer Acquisition
• Dealer Network Management
• Contract Negotiation
• Credit Policy Compliance
• Fraud Investigation
• Customer Verification
• KYC Compliance
• Collections Management
• Delinquency Management
• Recovery Rates Improvement
• Collection Agency Management
• Portfolio Review
• SOP Compliance
• Operational Audits
• Regulatory Compliance
• AML Compliance
• Inventory Management
• Stock Allocation
• Warehouse Coordination
• Stock Loss Prevention
• Customer Service
• Complaint Handling
• Warranty Management
• Customer Relationship Management
• Product Knowledge

• Bachelor's Degree in Business Administration, Finance, Economics, Marketing, Operations Management, Commerce, or Any Related field
• Master's Degree is an added advantage