Location: Lusaka

Reporting To: Chief Executive Officer

We are seeking a highly organized, professional, and customer-focused individual to join our team as a Front Desk Receptionist. The successful candidate will provide administrative and secretarial support to the Office of the Chief Executive Officer while ensuring smooth front office operations.

Key Responsibilities

Receive, screen, and direct telephone calls; take and relay accurate messages.

Manage the CEO’s diary, schedule meetings, and coordinate appointments.

Welcome and direct visitors in a professional and courteous manner.

Respond promptly and professionally to customer and stakeholder inquiries.

Maintain cleanliness and orderliness of the reception area, boardroom, and CEO’s office.

Monitor office supplies and coordinate with vendors to ensure adequate stock levels.

Manage filing systems and handle incoming and outgoing correspondence.

Maintain confidentiality and security of company records.

Prepare reports, letters, and official documents for the CEO.

Assist in preparing and monitoring the office budget.

Arrange travel and accommodation for the CEO.

Take minutes during meetings when required.

Perform any other duties as assigned.

Required Skills and Competencies

Communication & Customer Service

Excellent verbal and written communication skills in English.

Professional telephone etiquette and strong interpersonal skills.

Ability to interact confidently and courteously with clients and stakeholders.

Administrative & Technical Skills

Proficiency in Microsoft Office (Word, Excel, Outlook).

Competence in general computer applications and email correspondence.

Ability to operate office equipment (printers, copiers, scanners, ).

Organizational & Personal Attributes

Strong organizational and multitasking abilities.

Ability to work under pressure and prioritize tasks effectively.

High level of integrity and ability to maintain confidentiality.

Neat, professional appearance and positive attitude.

Qualifications & Experience

Grade 12 Certificate

Diploma or Certificate in Business Administration, Office Management, or a related field

Minimum of 3 years’ experience in a customer service or administrative role is desired.

Added Advantages.

Shorthand or advanced typing skills.

Similar role in construction industry

• Receive, screen, and direct telephone calls; take and relay accurate messages.
• Manage the CEO’s diary, schedule meetings, and coordinate appointments.
• Welcome and direct visitors in a professional and courteous manner.
• Respond promptly and professionally to customer and stakeholder inquiries.
• Maintain cleanliness and orderliness of the reception area, boardroom, and CEO’s office.
• Monitor office supplies and coordinate with vendors to ensure adequate stock levels.
• Manage filing systems and handle incoming and outgoing correspondence.
• Maintain confidentiality and security of company records.
• Prepare reports, letters, and official documents for the CEO.
• Assist in preparing and monitoring the office budget.
• Arrange travel and accommodation for the CEO.
• Take minutes during meetings when required.
• Perform any other duties as assigned.

• Excellent verbal and written communication skills in English.
• Professional telephone etiquette and strong interpersonal skills.
• Ability to interact confidently and courteously with clients and stakeholders.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Competence in general computer applications and email correspondence.
• Ability to operate office equipment (printers, copiers, scanners, ).
• Strong organizational and multitasking abilities.
• Ability to work under pressure and prioritize tasks effectively.
• High level of integrity and ability to maintain confidentiality.
• Neat, professional appearance and positive attitude.
• Shorthand or advanced typing skills.

• Grade 12 Certificate
• Diploma or Certificate in Business Administration, Office Management, or a related field
• Minimum of 3 years’ experience in a customer service or administrative role is desired.
• Similar role in construction industry