Job Summary

The Relationship Officer – Salary Advance will be responsible for driving sales and growth of the salary advance product by acquiring new clients, managing existing relationships, and ensuring excellent customer service. The role focuses on payroll-based lending, particularly targeting government, quasi-government and Corporate employees. The ideal candidate is sales-driven, customer-focused, and experienced in salary advance or short-term lending products.

Key Responsibilities

• Actively market and sell the salary advance product to eligible clients.
• Identify, acquire, and onboard new customers through fieldwork and referrals.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Provide accurate information to clients regarding loan products, terms, and repayment schedules.
• Assist clients with loan applications and ensure all documentation is complete and compliant.
• Ensure timely submission and follow-up of loan applications to meet turnaround time targets.
• Meet and exceed individual sales and disbursement targets.
• Conduct client outreach activities at workplaces and institutions.
• Maintain accurate client records in the loan management system.
• Handle customer inquiries and complaints professionally and escalate where necessary.
• Ensure strict adherence to company policies, KYC requirements, and regulatory guidelines.

Qualifications and Experience

• Diploma or Degree in Business Administration, Banking & Finance, Marketing, or a related field.
• Minimum of 1 – 3 years’ experience in sales or customer service within financial services.
• Experience in salary advance, payroll-based lending, or short-term loans is a strong advantage.
• Previous experience with Unifi, Tottengram, GS Cash, or similar institutions will be an added advantage.
• Good understanding of lending processes and customer credit assessment.
• Strong sales, negotiation, and relationship management skills.
• Proficiency in Microsoft Office and basic loan management systems.

Personal Attributes

• Results-driven with a strong sales mindset
• Excellent communication and interpersonal skills
• High level of integrity and professionalism
• Self-motivated and able to work with minimal supervision
• Willingness to work in the field and meet tight deadlines

• Actively market and sell the salary advance product to eligible clients.
• Identify, acquire, and onboard new customers through fieldwork and referrals.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Provide accurate information to clients regarding loan products, terms, and repayment schedules.
• Assist clients with loan applications and ensure all documentation is complete and compliant.
• Ensure timely submission and follow-up of loan applications to meet turnaround time targets.
• Meet and exceed individual sales and disbursement targets.
• Conduct client outreach activities at workplaces and institutions.
• Maintain accurate client records in the loan management system.
• Handle customer inquiries and complaints professionally and escalate where necessary.
• Ensure strict adherence to company policies, KYC requirements, and regulatory guidelines.

• Strong sales, negotiation, and relationship management skills.
• Proficiency in Microsoft Office and basic loan management systems.
• Excellent communication and interpersonal skills
• Self-motivated and able to work with minimal supervision
• Willingness to work in the field and meet tight deadlines

• Diploma or Degree in Business Administration, Banking & Finance, Marketing, or a related field.
• Minimum of 1 – 3 years’ experience in sales or customer service within financial services.
• Experience in salary advance, payroll-based lending, or short-term loans is a strong advantage.
• Previous experience with Unifi, Tottengram, GS Cash, or similar institutions will be an added advantage.
• Good understanding of lending processes and customer credit assessment.