About Digitize – NetOne Zambia

Project Digitize is an initiative by NetOne Zambia focused on delivering practical technology solutions that empower individuals, businesses, and communities. We collaborate with both public and private sector partners to bridge the gap between customers and access to essential digital devices.

Through a structured application process, we work with financial institutions to assess customer affordability and repayment feasibility, making device ownership more accessible and sustainable.

Role Summary

We are seeking a Sales & Customer Care Associate who is results-driven, proactive, and customer-focused to join our team. The successful candidate will be responsible for identifying and converting sales opportunities, generating and following up on leads, engaging with customers, achieving assigned sales targets, and maintaining accurate sales records and reports.

The candidate will be expected to proactively identify opportunities for business growth, build and maintain strong customer relationships, and consistently deliver results with minimal supervision.

Key Responsibilities

• Sales Target Achievement – Consistently meet or exceed assigned sales targets.
• Lead Generation & Customer Conversion – Identify new sales opportunities, generate leads, and effectively convert prospects into customers.
• Customer Follow-Up & Engagement – Maintain consistent and professional communication with prospective and existing customers.
• Daily, Weekly & Monthly Reporting – Prepare and submit accurate and timely sales reports in line with company requirements.
• Punctuality, Discipline & Attendance – Maintain excellent attendance, punctuality, and adherence to company policies and procedures.
• Excel, Numerical Accuracy & Data Management – Accurately capture, analyze, and manage sales data using Microsoft Excel.
• Overall Work Ethic & Accountability – Demonstrate initiative, reliability, professionalism, ownership, and accountability for assigned responsibilities and results.

Minimum Qualifications & Requirements

• A Diploma in Sales, Marketing, Business Development, Customer Care, Business Administration, Finance, Banking, or a related field. A Bachelor’s degree will be an added advantage.
• Minimum of 2 years’ experience in sales role
• Proven ability to sell, persuade, negotiate, follow up, and successfully close sales.
• Demonstrated ability to work towards and achieve sales targets and performance objectives.
• Proficiency in Microsoft Excel is mandatory, including the ability to maintain and analyse sales reports.
• Strong numerical and analytical skills, with the ability to work accurately with figures, targets, and sales data.
• Excellent communication, interpersonal, and customer engagement skills.
• Ability to work independently, take initiative, and deliver results with minimal supervision

• Sales Target Achievement – Consistently meet or exceed assigned sales targets.
• Lead Generation & Customer Conversion – Identify new sales opportunities, generate leads, and effectively convert prospects into customers.
• Customer Follow-Up & Engagement – Maintain consistent and professional communication with prospective and existing customers.
• Daily, Weekly & Monthly Reporting – Prepare and submit accurate and timely sales reports in line with company requirements.
• Punctuality, Discipline & Attendance – Maintain excellent attendance, punctuality, and adherence to company policies and procedures.
• Excel, Numerical Accuracy & Data Management – Accurately capture, analyze, and manage sales data using Microsoft Excel.
• Overall Work Ethic & Accountability – Demonstrate initiative, reliability, professionalism, ownership, and accountability for assigned responsibilities and results.

• Proficiency in Microsoft Excel is mandatory, including the ability to maintain and analyse sales reports.
• Strong numerical and analytical skills, with the ability to work accurately with figures, targets, and sales data.
• Excellent communication, interpersonal, and customer engagement skills.
• Ability to work independently, take initiative, and deliver results with minimal supervision

• A Diploma in Sales, Marketing, Business Development, Customer Care, Business Administration, Finance, Banking, or a related field. A Bachelor’s degree will be an added advantage.
• Minimum of 2 years’ experience in sales role
• Proven ability to sell, persuade, negotiate, follow up, and successfully close sales.
• Demonstrated ability to work towards and achieve sales targets and performance objectives.