About Talent House Ltd

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that help individuals discover their career paths while enabling organizations to recruit, develop, and retain the right talent.

About the Client

Our client, Platus Zambia Limited, has been in operation since 1981 and has established itself as a leading distributor of BMW, Mazda, and Saurer vehicles in Zambia. The company is known for delivering quality vehicles, reliable after-sales services, and adhering to international OEM standards.

About the Role

Our client is seeking a Vehicle Sales Executive / Sales Consultant to join their Car Sales Department. The role is responsible for achieving vehicle sales targets by delivering a professional customer experience, adhering to OEM sales processes, and representing BYD / Mazda brand standards. The position reports to the Head After Sales.

Job Purpose

To achieve vehicle sales targets by delivering a professional customer experience, adhering to OEM sales processes, and representing the BYD / Mazda brand standards.

Key Responsibilities (OEM-Aligned)

• Promote and sell new vehicles in accordance with BYD / Mazda sales policies and procedures
• Identify customer needs and recommend suitable vehicle models, features, and variants
• Conduct product presentations, test drives, and demonstrations in line with OEM guidelines
• Explain pricing, financing, insurance, registration, and exchange options to customers
• For BYD: Educate customers on EV technology, charging solutions, range, and ownership benefits
• Prepare accurate quotations, sales documents, and order forms
• Ensure timely follow-up with prospects to maximize conversion and customer satisfaction
• Coordinate with finance, insurance, and delivery teams to ensure smooth vehicle handover
• Maintain accurate customer data and sales activities in CRM / DMS systems
• Achieve monthly and annual sales targets and KPI objectives
• Ensure compliance with OEM brand standards, ethics, and customer experience requirements
• Participate in OEM training programs, product launches, and certification processes

Key Result Areas (KRAs) & KPIs

1. Sales Performance

• Achievement of vehicle sales targets (units and value)
• Conversion rate of leads to sales

2. Customer Experience

• Customer satisfaction scores (CSI / NPS)
• Quality of vehicle delivery and handover process

3. Process & Compliance

• Adherence to BYD / Mazda sales processes and brand standards
• Accuracy and timeliness of CRM / DMS data entry
• Zero major OEM audit non-compliances

4. Product Knowledge & Training

• Completion of OEM-mandated training and certifications
• Product and technology knowledge assessment scores

5. Lead & Relationship Management

• Timely follow-up on leads and enquiries
• Contribution to repeat and referral sales

Desired Skills and Experience

• Graduate or Diploma qualification (Automobile qualification preferred)
• 1–2 years’ experience in a vehicle sales dealership environment preferred

Compensation

The incumbent will receive a competitive salary commensurate with experience.

• Promote and sell new vehicles in accordance with BYD / Mazda sales policies and procedures
• Identify customer needs and recommend suitable vehicle models, features, and variants
• Conduct product presentations, test drives, and demonstrations in line with OEM guidelines
• Explain pricing, financing, insurance, registration, and exchange options to customers
• For BYD: Educate customers on EV technology, charging solutions, range, and ownership benefits
• Prepare accurate quotations, sales documents, and order forms
• Ensure timely follow-up with prospects to maximize conversion and customer satisfaction
• Coordinate with finance, insurance, and delivery teams to ensure smooth vehicle handover
• Maintain accurate customer data and sales activities in CRM / DMS systems
• Achieve monthly and annual sales targets and KPI objectives
• Ensure compliance with OEM brand standards, ethics, and customer experience requirements
• Participate in OEM training programs, product launches, and certification processes

• Sales
• Customer Relationship Management
• Product Knowledge
• Negotiation
• Communication
• EV Technology Knowledge (for BYD)
• CRM/DMS Systems

• Graduate or Diploma qualification (Automobile qualification preferred)