Summary
Date Posted: Thursday, July 13, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
About us:
aYo Zambia is a subsidiary of MTN Group, it offers digital insurance to MTN subsidiaries.

Job Summary:
We’re looking for some Call Center Agents to join our team, to sale aYo Products and services to prospect customers with a positive mind and remain positive and strong. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.

Responsibities:
• Selling aYo Product and Services via the phone
• [Ma1] Follow standard quality guidelines.
• Adhere to coaching and feedback and meet a recommended percentage of 85%.
• Ensure you attend work as per schedule
• Ensure login and Average Handle Time (AHT) every day
• Ensure you sales aYo Insurance product and services and manage to speak to 45 prospects
• Ensure to sign ups 35 customer per day
• Ensure to follow standard quality guidelines, adhere to coaching and feedback and meet 85% set target
• Ensure login of 9hrs and Average Handle Time (AHT) of 480minutes is met everyday

Requirements & Qualifications:
• Grade 12 School Certificate
• Diploma in Business studies, Insurance, Telecommunications or equivalent.
• 1 years sales experience in financial services, banking, insurance, Telco industry
• Ability to speak at least 3 local languages
• Computer literate
• Able to work well as an individual as well as able to fit in well in a team.
• Sober minded and Trust worthy individual


Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure

All suitably qualified and interested candidates are encouraged to apply by sending their updated CVs (word document preferred) along with cover letter as a single format to recruitmentzm@ayo4u.com. 

Closing date is 19th July 2023

aYo in Zambia is an equal opportunity employer. Qualified female candidates are encouraged to apply.


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