Vacancy title:
9 Customer Services Assistant – Business Units

[Type: FULL_TIME, Industry: Human Services, Category: Management]

Jobs at:
Luapula Water Supply and Sanitation Company Limited (LpWSC)

Deadline of this Job:
Friday, June 20 2025

Duty Station:
Luapula Province | Lusaka | Zambia

Summary
Date Posted: Monday, June 9 2025, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Luapula Water Supply and Sanitation Company Limited (LpWSC)
Luapula Water Supply and Sanitation Company Limited (LpWSC) jobs in Zambia

JOB DETAILS:

JOB PURPOSE:

To receive and resolve customer queries in the assigned area of operation involving taking meter readings accurately in readiness for correct billing.

MAIN DUTIES

• Receive complaints and log them in the information system to ensure complaint registration.
• Participate in revenue enhancement programs.
• Follow up and resolve complaints to ensure customer satisfaction.
• Submit customer information for account opening.
• Courteous handling of customers by upholding customer etiquette.
• Reconcile customer’s accounts and raise adjustments where necessary.
• Closing resolved complaints.
• Analysis of NRW complaints (Accounts in credit, system generated complaints).
• Submission of customer information for amending customer records.
• Provide feedback to complaints raised.
• Collections of meter readings and input into the system.
• Provide reasonable assurance on matters that require immediate action.

QUALIFICATIONS

• Grade 12 (Form v) School Certificate including English and Mathematics.
• Diploma in Business Studies or equivalent.
• Minimum 1 Year work experience in a similar role.
• Qualifications must be verified by the Zambia Qualification Authority.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email on or before Friday, June 20th 2025.

Applications should be addressed and sent to:

The Manager Human Resource and Administration
Luapula Water Supply and Sanitation Company Limited
Plot 106 Chitimukulu Road, Low Density
P. O. Box 715094
MANSA ZAMBIA

NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.
Women are highly encouraged to apply.

“Please include the position being applied for in the email subject line (e.g., Plant Operator -Sanitation).”

All Jobs | QUICK ALERT SUBSCRIPTION