To support the Admissions and Retention function by providing guidance and assistance to prospective and continuing students from enrolment through to graduation, maintaining accurate student records and databases, and delivering high-quality customer service to both prospective and returning students.

6.2. Main Duties and Responsibilities

1. Provide prospective and continuing students with a high level of customer service through effective telephone, electronic and face-to-face communication.
2. Address prospective student concerns and facilitate appropriate resolution of issues.
3. Conduct educational outreach activities to support the recruitment and enrolment of qualified students.
4. Assist prospective and continuing students through follow-ups and coordination with team members, while providing accurate student information and support to colleagues within and outside the unit.
5. Support the planning, implementation and evaluation of student retention initiatives.
6. Assist in tracking key continuing student risk indicators to identify “at-risk” students, by monitoring key risk indicators such as missing or failed assignments, failing mid-term grades, poor class attendance, and failure to meet financial obligations, among others.
7. Respond to queries from guardians/parents and prospective students regarding programmes, entry requirements and fees, and provide appropriate guidance.
8. Engage graduating students to encourage progression into higher-level programmes offered by the University.

6.3. Qualifications and Experience

1. Grade Twelve (12) School Certificate with at least five (5) credits including English and Mathematics.
2. Diploma in Business Administration, Public Administration, Marketing, or related field.
3. A degree in Business Administration, Public Relations, Marketing, or related field will be an added advantage.
4. Proficient in Microsoft Office.
5. Three (3) years’ work experience in a similar or related environment.
6. Member of a relevant professional body.

6.4. Key Competencies and Attributes

1. Excellent customer service and  communication skills.
2. Ability to work with diverse stakeholders.
3. Professionalism and a positive attitude.
4. Ability to work under pressure and meet deadlines.
5. Ability to work under minimal supervision.
6. Knowledge of admission requirements for the various programmes offered at university level.
7. Results oriented.

• Provide prospective and continuing students with a high level of customer service through effective telephone, electronic and face-to-face communication.
• Address prospective student concerns and facilitate appropriate resolution of issues.
• Conduct educational outreach activities to support the recruitment and enrolment of qualified students.
• Assist prospective and continuing students through follow-ups and coordination with team members, while providing accurate student information and support to colleagues within and outside the unit.
• Support the planning, implementation and evaluation of student retention initiatives.
• Assist in tracking key continuing student risk indicators to identify “at-risk” students, by monitoring key risk indicators such as missing or failed assignments, failing mid-term grades, poor class attendance, and failure to meet financial obligations, among others.
• Respond to queries from guardians/parents and prospective students regarding programmes, entry requirements and fees, and provide appropriate guidance.
• Engage graduating students to encourage progression into higher-level programmes offered by the University.

• Excellent customer service and communication skills.
• Ability to work with diverse stakeholders.
• Professionalism and a positive attitude.
• Ability to work under pressure and meet deadlines.
• Ability to work under minimal supervision.
• Knowledge of admission requirements for the various programmes offered at university level.
• Results oriented.
• Proficient in Microsoft Office.

• Grade Twelve (12) School Certificate with at least five (5) credits including English and Mathematics.
• Diploma in Business Administration, Public Administration, Marketing, or related field.
• A degree in Business Administration, Public Relations, Marketing, or related field will be an added advantage.
• Member of a relevant professional body.