Background information about the job or company (e.g., role context, company overview)

AARC

African Animal Rescue Centre

We are seeking an Adoption Centre Manager based at our Leopards Hill Adoption Centre!

Are you passionate about making a difference in the lives of animals and helping them find laving. forever homes? If so, our opening for an Adoption Centre Manager might be the perfect fit for you!

This is a hands-on, centre-based role located at our Leopards Hill Adoption Centre. The successful candidate will run the centre day-to-day, serving as the primary point of contact for potential adopters, actively promoting our rescue animals looking for homes, and overseeing the full adoption journey from first enquiry through to post-adoption follow-up.

Responsibilities or duties

Be the welcoming face of AARC at the Leopards Hill Adoption Centre, greeting and assisting potential adopters during centre visits

Actively promote rescue animals looking for homes through on-site engagement, social media, community events, and other marketing channels

Showcase available rescues compellingly including photography and write-ups to maximise their chances of finding a forever home

Manage the day-to-day operations of the centre, ensuring a safe, clean, and welcoming environment for animals and visitors

Screen adoption applications to ensure suitable matches between animals and adopters

Conduct on-site adoption consultations, pre-adoption interviews, and home visits when necessary

Oversee animal welfare at the centre, liaising with vets and volunteers to ensure all animals are property cared for

Maintain accurate records of adoption applications, approvals, animal inventory, and follow-up communications

Coordinate and participate in adoption events and community outreach programs

Provide information and resources to potential adopters regarding animal care and adoption procedures

Handle enquiries (in person, phone, and online) and provide exceptional customer service

Facilitate the resolution of any post-adoption issues or concems

Assist in the development and implementation of adoption policies and centre procedures

Supervise and coordinate volunteers working at the centre

Qualifications or requirements (e.g., education, skills)

Strong understanding of animal behaviour and welfare and commitment to ethical adoption practices

Experience needed

Proven ability to manage a busy centre or similar environment, with confidence working independently

Excellent organisational and time-management skills

Warm, professional communication and interpersonal skills comfortable engaging with the public on a daily basis

Good photography skills for showcasing adoptees, and a smartphone for photos & WhatsApp use

Proficiency in database management and record-keeping using Microsoft Word and Excel

Ability to work flexible hours, including weekends and holidays

Valid manual driver's licence and reliable transportation

Strong problem-solving skills and attention to detall

Experience managing or supervising volunteers is an advantage

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

A meaningful leadership role at the heart of AARC's rescue and rehoming mission

The opportunity to build and shape the Leopards Hill Adoption Centre from the ground up

A friendly, passionate, and animal-focused team environment

Real responsibility and autonomy this is a role where you can make a genuine difference

Hands-on experience working with a wide variety of rescue animals every day

The satisfaction of connecting animals with loving forever homes

• Be the welcoming face of AARC at the Leopards Hill Adoption Centre, greeting and assisting potential adopters during centre visits
• Actively promote rescue animals looking for homes through on-site engagement, social media, community events, and other marketing channels
• Showcase available rescues compellingly including photography and write-ups to maximise their chances of finding a forever home
• Manage the day-to-day operations of the centre, ensuring a safe, clean, and welcoming environment for animals and visitors
• Screen adoption applications to ensure suitable matches between animals and adopters
• Conduct on-site adoption consultations, pre-adoption interviews, and home visits when necessary
• Oversee animal welfare at the centre, liaising with vets and volunteers to ensure all animals are property cared for
• Maintain accurate records of adoption applications, approvals, animal inventory, and follow-up communications
• Coordinate and participate in adoption events and community outreach programs
• Provide information and resources to potential adopters regarding animal care and adoption procedures
• Handle enquiries (in person, phone, and online) and provide exceptional customer service
• Facilitate the resolution of any post-adoption issues or concems
• Assist in the development and implementation of adoption policies and centre procedures
• Supervise and coordinate volunteers working at the centre

• Proven ability to manage a busy centre or similar environment, with confidence working independently
• Excellent organisational and time-management skills
• Warm, professional communication and interpersonal skills comfortable engaging with the public on a daily basis
• Good photography skills for showcasing adoptees, and a smartphone for photos & WhatsApp use
• Proficiency in database management and record-keeping using Microsoft Word and Excel
• Ability to work flexible hours, including weekends and holidays
• Valid manual driver's licence and reliable transportation
• Strong problem-solving skills and attention to detall
• Experience managing or supervising volunteers is an advantage

• Strong understanding of animal behaviour and welfare and commitment to ethical adoption practices