Position Overview

The Applications Engineer Support will play a vital role in ensuring the availability, performance, and reliability of MTN Zambia’s charging, billing, and VAS systems. You will collaborate closely with technical teams and external partners to maintain service uptime above 99%, prevent revenue leakage, and support new service rollouts aligned with MTN Group objectives. BuyMaps

Key Responsibilities for Applications Engineer Support Jobs in Lusaka

• Coordinate with VAS, charging, and billing partners to maintain service availability exceeding 99%.
• Manage convergent systems including postpaid billing, prepaid charging, and VAS operations.
• Monitor system performance metrics to proactively prevent revenue loss.
• Identify and evaluate new VAS opportunities aligned with MTN Zambia and the MTN Group strategy.
• Prepare detailed performance reports for MTN Group and MTN Zambia Executive Committees.
• Ensure strict compliance with internal Service Level Agreements (SLAs) to safeguard revenue.
• Evaluate, install, configure, deploy, and upgrade relevant applications to meet business needs.
• Collaborate on software testing, integration, and review technical documentation for compliance and functionality.
• Manage system upgrades and coordinate with software suppliers to resolve issues promptly.
• Support cross-functional teams during product rollouts to minimize customer complaints.
• Perform additional duties as assigned by management.

Minimum Qualifications and Experience

• Grade 12 Certificate with at least five credits including English and Mathematics.
• Bachelor’s degree (four years) in Information Technology, Software Engineering, or related discipline.
• Three to four years of relevant experience in telecommunications IT, focusing on charging, billing, and VAS.
• Strong analytical, troubleshooting, logical reasoning, and problem-solving skills.
• Knowledge of computer data communication networks, Artificial Intelligence, Machine Learning, API technology, Kubernetes, microservices, cloud computing, tariff configuration, project management, and vendor coordination.

Additional Advantages

• Experience with GSM telecommunications systems.
• Database administration and data analytics expertise.
• Familiarity with Unix administration and shell scripting.
• Proficiency in advanced Microsoft Excel.
• ITIL Intermediate certification.
• Project management skills.

• Coordinate with VAS, charging, and billing partners to maintain service availability exceeding 99%.
• Manage convergent systems including postpaid billing, prepaid charging, and VAS operations.
• Monitor system performance metrics to proactively prevent revenue loss.
• Identify and evaluate new VAS opportunities aligned with MTN Zambia and the MTN Group strategy.
• Prepare detailed performance reports for MTN Group and MTN Zambia Executive Committees.
• Ensure strict compliance with internal Service Level Agreements (SLAs) to safeguard revenue.
• Evaluate, install, configure, deploy, and upgrade relevant applications to meet business needs.
• Collaborate on software testing, integration, and review technical documentation for compliance and functionality.
• Manage system upgrades and coordinate with software suppliers to resolve issues promptly.
• Support cross-functional teams during product rollouts to minimize customer complaints.
• Perform additional duties as assigned by management.

• computer data communication networks
• Artificial Intelligence
• Machine Learning
• API technology
• Kubernetes
• microservices
• cloud computing
• tariff configuration
• project management
• vendor coordination
• GSM telecommunications systems
• Database administration
• data analytics
• Unix administration
• shell scripting
• advanced Microsoft Excel
• ITIL Intermediate certification

• Grade 12 Certificate with at least five credits including English and Mathematics.
• Bachelor’s degree (four years) in Information Technology, Software Engineering, or related discipline.
• Three to four years of relevant experience in telecommunications IT, focusing on charging, billing, and VAS.
• Strong analytical, troubleshooting, logical reasoning, and problem-solving skills.