Summary
Date Posted: Monday, January 03, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Assistant IT Officer shall ensure that all Infratel business support systems are managed, maintained, and supported as per agreed operational service level agreements. The Assistant IT Officer shall implement and review security and best practices in the provision of IT Services to both internal and external customers. The Assistant IT Officer shall ensure that all Infratel business systems are maintained and supported and are available at all times.

Key Responsibilities
BSS/ERP Administration
• Maintain availability of Infratel Enterprise Resource Planning systems
• Setup and configure all ERP Modules as required
• Upgrade and patch the ERP as needs arises
• Train and Provide support users on all ERP functions
• Liaise with third party vendor on the operations of the ERP

Ensure Business Continuity Measures and Backup Measures areput in place
• Email Administration
• Maintain and support the Corporate Email System
• Backup Email System
• Train and Provide support to users

Website and Web Applications Management
• Maintain and support Website and Web Applications forInfratel
• Maintain and support Backups and DR measures for the websiteand web applications
• Train and Provide support users on usage of all webApplications

Security & Compliance
• Implement and enforce policies and procedures that have been put in place for all systems and processes
• Support regular security assessments programmes that are conducted
• Ensure system sensitization and security awareness programmes are done

User Training
Support the training of staff in using the various components of the ERP and all other software solutions

Change Management, Configuration and Patch Management
• Recommend new features or changes to configuration/ workflows based on user feedback
• Perform Patch Management for all systems
• Carryout Change Management Processes

General Systems and Data Centre Systems Administration
• Provide support for administration of data centreinfrastructure and systems
• Support for Cloud Services Deployment and Administration
• Support for all internal applications and systems

Network Management
• Maintain and support the Corporate network
• Maintain and support Access Control systems
• Maintain and support CCTV footage

Hardware Maintenance
• Maintain and support all hardware for the enterprise and for the data Centre
• Maintain an accurate IT inventory
• Undertake periodic Preventative Maintenance on all IT Hardware

Customer Service Support
Manage and maintain the Incident Management System

Train users on all ICT applications
Sensitise users on security entrenchment on all
Support all Infratel Staff on all applications

General Backups and Maintenance
Manage Backups for all systems
Support all BCP measures that have been put in place for allsystems

Reporting
Provide periodical reports for all operations

Knowledge, Skills, Qualifications and Experience
• Good knowledge of Windows and Linux administration
• Good knowledge of BSS
• Good knowledge of IT desktop support
• Good knowledge of backup solutions, restoration and troubleshooting
• Good knowledge of Project Management
• Good knowledge of hardware support, networking and communication protocols
• Ability to maintain confidentiality
• Ability to collaborate and work with a team
• Strong oral and written communication skills.
• Good customer support skills
• Ability to multi-task while paying strong attention to detail
• Logical thinking and problem solving
• Highly proven ethical conduct and free from criminal record; and
• Highly computer literate and presentation skills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Apply at: https://enchito.co.zm/careers/job-infor/138 

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