Role Overview

The Service Advisor acts as the primary liaison between customers and the workshop, ensuring a seamless service experience from initial greeting to vehicle handover. This role combines high-level customer relationship management with technical coordination and operational administration.

Key Responsibilities

Customer Lifecycle Management: Conduct professional vehicle check-ins/inspections, diagnose customer needs through probing questions, and provide clear explanations of technical repairs and cost estimates.

Operational Coordination: Serve as the bridge between customers and technicians; manage workshop workflow, coordinate parts availability, and track sublet repairs to ensure on-time delivery.

Financial Administration: Generate accurate invoices, reconcile job cards, and manage the credit note and parts return processes to minimize inventory loss.

Continuous Improvement: Maintain meticulous service records and contribute to the evolution of service standards and efficiency protocols at Hazida Motors.

Qualifications

Education: Full Grade 12 Certificate; Diploma or Degree in Business Administration (or related field) preferred.

Experience: Minimum 1 year in customer service, ideally within an automotive dealership or repair environment.

Skills: Proficiency in service management systems, vehicle inspection procedures, and conflict resolution.

• Conduct professional vehicle check-ins/inspections
• Diagnose customer needs through probing questions
• Provide clear explanations of technical repairs and cost estimates
• Serve as the bridge between customers and technicians
• Manage workshop workflow
• Coordinate parts availability
• Track sublet repairs to ensure on-time delivery
• Generate accurate invoices
• Reconcile job cards
• Manage the credit note and parts return processes to minimize inventory loss
• Maintain meticulous service records
• Contribute to the evolution of service standards and efficiency protocols at Hazida Motors

• Proficiency in service management systems
• Vehicle inspection procedures
• Conflict resolution

• Full Grade 12 Certificate
• Diploma or Degree in Business Administration (or related field) preferred