Vacancy title:
Back Office Operations Engineer

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Ericsson

Deadline of this Job:
Wednesday, May 21 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Join our Team

About this opportunity

We are now looking for a Technical Authority Expert who will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do 

•    You will help with Assurance support activities
  •    Incident management
  •    You will assist with Problem management
  •    System Administration
  •    And you will work with Billing operations

You will bring 

•    Bachelor level, in engineering (IT, Telecom, Software)
  •    3-5 years’ experience in deploying system tests and leading testing teams.
  •    1 year experience in Data Center Management operations.

Additional Requirements

•    Knowledge of Managed Service telecom operations practice
  •    Knowledge sharing and collaboration skills
  •    Ericsson knowledge
  •    English skills
  •    Delivering results & meeting customer expectations
  •    Analyzing
  •    Working with people
  •    Creating & innovating
  •    Applying expertise & technology

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

• Click Here to find all you need to know about what our typical hiring process looks like.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
• Primary country and city: Zambia (ZM) || Lusaka
• Req ID: 765919
• To apply for this job please visit jobs.ericsson.com.

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