Billing Agent – Southern Cluster
2025-06-24T11:36:21+00:00
DHL
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https://www.dhl.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Logistics
Management
2025-07-08T17:00:00+00:00
Zambia
8
DHL Express
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
The Billing Agent rolecovers the following countries: Nambia, Botswana, Malawi and Zambia
Role Context
Under limited supervision support administration of Billing activities and tasks such as the generation of invoices to achieve accuracy and timely delivery of billing information to customers in line with internal and external policies and standards, regulations and compliance requirements.
Key responsibilities
Under limited supervision, support administration of Billing Activities and tasks
Perform broad range of tasks and activities such as setting up files, data processing and validation
Support team members to prepare timely billing and maintain customer accounts
Address basic queries linked to billing discrepancies such as incorrect rates, charges etc.
Provide timely and effectively administrative support to resolve recurring routine billing issues as per defined processes, systems and method
Generate invoices based on purchase orders and if required, assist team members to generate invoices
Act as country billing contact with the SSC and Manage the contacts and comunications (SLA) with the SSC
Drive Billing Quality in country and measure country performance.
Implement and own the end-to-end Billing process and procedures in country.
Ensure that all procedures developed & implementated in country are in line with DHL Billing Policies
Planning and implementation of flexible billing and invoicing solutions to our customers.
List of processes as per BILLING GOM/ROM as below:
Review daily shipment information report (DVRA & Non-DVRA) and fix issues for SSC as required for processing in the IBS+ system.
Capture the billing of Off-Net shipments via the Shipment Manual entry tool (GWEB+) and send to SSC for processing in the IBS+ system.
Attend to all IB and OB EXB Queries in line with GSOP requirements.
Attend to all Non COMET CMF account update requests and account creation and maintenance requests
Capture the billing of logistics & warehousing transactions via the Periodic Billing process and send same to SSC for processing in the IBS+ system
For customer requests (for invoices outside of the agreed invoicing timeframe), send to the SSC for processing in the IBS+ system.
Send shipment correction requests to the SSC for processing in the IBS+ system
Daily IAS – IBS reconciliation
Send CN/DN and CN/EXB requests to the SSC for processing in the IBS+ system
Review of the Cash Discrepancy reports (for Cash Customers) to check for under / over payments from customers
Minimum Requirements
Education & experience
Vocational/Specialised
> 3 years
We are looking forward to your application.
Under limited supervision, support administration of Billing Activities and tasks Perform broad range of tasks and activities such as setting up files, data processing and validation Support team members to prepare timely billing and maintain customer accounts Address basic queries linked to billing discrepancies such as incorrect rates, charges etc. Provide timely and effectively administrative support to resolve recurring routine billing issues as per defined processes, systems and method Generate invoices based on purchase orders and if required, assist team members to generate invoices Act as country billing contact with the SSC and Manage the contacts and comunications (SLA) with the SSC Drive Billing Quality in country and measure country performance. Implement and own the end-to-end Billing process and procedures in country. Ensure that all procedures developed & implementated in country are in line with DHL Billing Policies Planning and implementation of flexible billing and invoicing solutions to our customers.
Review daily shipment information report (DVRA & Non-DVRA) and fix issues for SSC as required for processing in the IBS+ system. Capture the billing of Off-Net shipments via the Shipment Manual entry tool (GWEB+) and send to SSC for processing in the IBS+ system. Attend to all IB and OB EXB Queries in line with GSOP requirements. Attend to all Non COMET CMF account update requests and account creation and maintenance requests Capture the billing of logistics & warehousing transactions via the Periodic Billing process and send same to SSC for processing in the IBS+ system For customer requests (for invoices outside of the agreed invoicing timeframe), send to the SSC for processing in the IBS+ system. Send shipment correction requests to the SSC for processing in the IBS+ system Daily IAS – IBS reconciliation Send CN/DN and CN/EXB requests to the SSC for processing in the IBS+ system Review of the Cash Discrepancy reports (for Cash Customers) to check for under / over payments from customers
Minimum Requirements Education & experience Vocational/Specialised > 3 years
JOB-685a8db508053
Vacancy title:
Billing Agent – Southern Cluster
[Type: FULL_TIME, Industry: Logistics, Category: Management]
Jobs at:
DHL
Deadline of this Job:
Tuesday, July 8 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, June 24 2025, Base Salary: Not Disclosed
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JOB DETAILS:
DHL Express
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
The Billing Agent rolecovers the following countries: Nambia, Botswana, Malawi and Zambia
Role Context
Under limited supervision support administration of Billing activities and tasks such as the generation of invoices to achieve accuracy and timely delivery of billing information to customers in line with internal and external policies and standards, regulations and compliance requirements.
Key responsibilities
Under limited supervision, support administration of Billing Activities and tasks
Perform broad range of tasks and activities such as setting up files, data processing and validation
Support team members to prepare timely billing and maintain customer accounts
Address basic queries linked to billing discrepancies such as incorrect rates, charges etc.
Provide timely and effectively administrative support to resolve recurring routine billing issues as per defined processes, systems and method
Generate invoices based on purchase orders and if required, assist team members to generate invoices
Act as country billing contact with the SSC and Manage the contacts and comunications (SLA) with the SSC
Drive Billing Quality in country and measure country performance.
Implement and own the end-to-end Billing process and procedures in country.
Ensure that all procedures developed & implementated in country are in line with DHL Billing Policies
Planning and implementation of flexible billing and invoicing solutions to our customers.
List of processes as per BILLING GOM/ROM as below:
Review daily shipment information report (DVRA & Non-DVRA) and fix issues for SSC as required for processing in the IBS+ system.
Capture the billing of Off-Net shipments via the Shipment Manual entry tool (GWEB+) and send to SSC for processing in the IBS+ system.
Attend to all IB and OB EXB Queries in line with GSOP requirements.
Attend to all Non COMET CMF account update requests and account creation and maintenance requests
Capture the billing of logistics & warehousing transactions via the Periodic Billing process and send same to SSC for processing in the IBS+ system
For customer requests (for invoices outside of the agreed invoicing timeframe), send to the SSC for processing in the IBS+ system.
Send shipment correction requests to the SSC for processing in the IBS+ system
Daily IAS – IBS reconciliation
Send CN/DN and CN/EXB requests to the SSC for processing in the IBS+ system
Review of the Cash Discrepancy reports (for Cash Customers) to check for under / over payments from customers
Minimum Requirements
Education & experience
Vocational/Specialised
> 3 years
We are looking forward to your application.
Work Hours: 8
Experience in Months: 36
Level of Education: professional certificate
Job application procedure
To apply for this job please visit careers.dhl.com.
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