Western Water Supply and Sanitation Company (WWSC) is a Commercial Water Utility Company engaged in the business of providing water supply and sanitation services to its customers in the Urban and Peri- Urban areas of Western Province of Zambia. In a bid to enhance service delivery and customer service management, Western Water Supply and Sanitation Company Limited being an equal opportunities employer, is inviting applications from suitably qualified candidates to fill the position of Billing Inspectors in Mongu (3), Sesheke (2), Senanga (2), Kaoma (2), Kalabo (2), Lukulu (2), Limulunga (1), Mwandi (1),

BILLING INSPECTORS

JOB PURPOSE:

To inspect all customers on the Company billing database according to the commercial policy

ACADEMIC AND PROFESSIONAL QUALIFICATIONS:

• Full Grade 1 2 School Certificate with credit in Math and English.

OTHER JOB REQUIREMENTS

• Strong communication and interpersonal skills.
• Ability to work under minimum supervision and meet set targets.
• Ability to compile accurate inspection reports.
• Must be physically fit and willing to work in the field across all areas of the district.
• Computer literacy will be an added advantage.
• Knowledge of the local area will be an added advantage.
• Knowledge of water supply systems and meter operations will be an added advantage.

AGE PROFILE

:0 Should be between 20 to 35 years.

MAIN DUTIES AND RESPONSIBILITIES

The successful candidates will be required to:

• Conduct field inspections of customers with zero billing, low billing, and dormant/disconnected accounts.
• Verify the physical status of water connections, meters, and customer premises.
• Confirm meter readings, meter conditions, and identify faulty or tampered meters.
• Detect and report illegal connections, bypasses, meter tampering, and unregistered water usage.
• Validate customer account details including location, customer name, and occupancy status.
• Recommend corrective actions such as meter replacement, reconnection, disconnection, or account updating.
• Ensure all inspected accounts are accurately updated and reconciled with the billing database.
• Prepare and submit daily, weekly, and monthly inspection reports.
• Engage customers professionally and promote compliance with payment and service requirements.
• Ensure confidentiality and integrity in handling customer information.
• Perform any other duties assigned by Management.

REQUIRED COMPETENCES/PERSONAL QUALITIES:

• Reliable and Honest
• Numerate
• Detail-oriented and accurate
• Good communicator
• Able to meet deadlines and targets
• Strong sense of responsibility and professionalism
• Team player

• Conduct field inspections of customers with zero billing, low billing, and dormant/disconnected accounts.
• Verify the physical status of water connections, meters, and customer premises.
• Confirm meter readings, meter conditions, and identify faulty or tampered meters.
• Detect and report illegal connections, bypasses, meter tampering, and unregistered water usage.
• Validate customer account details including location, customer name, and occupancy status.
• Recommend corrective actions such as meter replacement, reconnection, disconnection, or account updating.
• Ensure all inspected accounts are accurately updated and reconciled with the billing database.
• Prepare and submit daily, weekly, and monthly inspection reports.
• Engage customers professionally and promote compliance with payment and service requirements.
• Ensure confidentiality and integrity in handling customer information.
• Perform any other duties assigned by Management.

• Strong communication and interpersonal skills.
• Ability to work under minimum supervision and meet set targets.
• Ability to compile accurate inspection reports.
• Must be physically fit and willing to work in the field across all areas of the district.
• Computer literacy will be an added advantage.
• Knowledge of the local area will be an added advantage.
• Knowledge of water supply systems and meter operations will be an added advantage.
• Reliable and Honest
• Numerate
• Detail-oriented and accurate
• Good communicator
• Able to meet deadlines and targets
• Strong sense of responsibility and professionalism
• Team player

• Full Grade 1 2 School Certificate with credit in Math and English.