Role Overview: Spectrum Credit Limited is seeking a results-driven and people-focused Branch Coordinator to lead operations, drive performance, and foster a culture of excellence at one of our branches. This is a leadership role for someone who thrives on accountability, team development, and delivering exceptional customer service.

Location/ Branches: Mbala

Key Responsibilities:

• Oversee day-to-day branch operations, ensuring compliance with internal policies and regulatory standards.
• Drive branch performance against KPIs, including loan disbursement, collections, customer satisfaction, and staff productivity.
• Lead, coach, and develop branch staff to meet individual and team goals.
• Ensure timely resolution of customer queries and maintain high service standards.
• Monitor risk, escalate concerns, and implement corrective actions where necessary.
• Collaborate with Head Office to align branch strategy with company objectives.
• Champion Spectrum Credit’s values and culture within the branch.

Requirements:

• Bachelor’s degree in business administration, Finance, or related field (ZAQA-certified).
• Minimum 5 years’ experience in financial services, with at least 2 years in a supervisory or leadership role.
• Strong understanding of credit products, customer service, and operational controls.
• Proven ability to lead teams, manage performance, and drive results.
• Excellent communication, interpersonal, and conflict resolution skills.
• High integrity, emotional intelligence, and commitment to compliance.
• Ability to work independently and make sound decisions under pressure.

If you are passionate about the role and driving business success, we’d love to hear from you!

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR AN INTERVIEW.

• Oversee day-to-day branch operations, ensuring compliance with internal policies and regulatory standards.
• Drive branch performance against KPIs, including loan disbursement, collections, customer satisfaction, and staff productivity.
• Lead, coach, and develop branch staff to meet individual and team goals.
• Ensure timely resolution of customer queries and maintain high service standards.
• Monitor risk, escalate concerns, and implement corrective actions where necessary.
• Collaborate with Head Office to align branch strategy with company objectives.
• Champion Spectrum Credit’s values and culture within the branch.

• Strong understanding of credit products, customer service, and operational controls.
• Proven ability to lead teams, manage performance, and drive results.
• Excellent communication, interpersonal, and conflict resolution skills.
• High integrity, emotional intelligence, and commitment to compliance.
• Ability to work independently and make sound decisions under pressure.

• Bachelor’s degree in business administration, Finance, or related field (ZAQA-certified).