Role

Lead branch operations, achieve business targets, drive sales and customer growth, ensure operational compliance, and provide leadership to the branch team.

Responsibilities

• Develop branch strategies aligned with the country's Retail Banking strategy.
• Work with country branch management to implement branch objectives and plans.
• Translate branch strategy into individual Relationship Officer targets.
• Hold daily sales meetings.
• Present branch strategies to the Head of Retail Banking for approval.
• Communicate, monitor, and adjust strategy implementation based on market trends.
• Identify new business opportunities through market research.
• Develop, implement, and monitor branch sales plans.
• Follow up on customer appointment scheduling.
• Review and monitor customer call reports.
• Summarize customer discussion outcomes.
• Implement sales strategies for walk-in customers.
• Direct customers to appropriate banking products and services.
• Ensure excellent customer service standards.
• Maintain compliance with bank policies and procedures.
• Lead, coach, and manage the branch team to achieve business objectives.

Qualifications

• University Degree in Banking, Finance, Business Administration, or a related discipline.
• Minimum of 5 years' experience in retail banking.
• Significant sales and customer-facing experience.
• Proven experience managing and leading teams.

Required Skills

• Strong relationship-building and interpersonal skills.
• Excellent verbal and written communication skills.
• Leadership and team management.
• Sales and business development.
• Customer relationship management.
• Conflict resolution and negotiation.
• Influencing and decision-making skills.
• Analytical thinking and attention to detail.
• Problem-solving ability.
• Self-motivated and proactive.
• Resource management and organizational skills.
• Ability to work under deadlines.

• Develop branch strategies aligned with the country's Retail Banking strategy.
• Work with country branch management to implement branch objectives and plans.
• Translate branch strategy into individual Relationship Officer targets.
• Hold daily sales meetings.
• Present branch strategies to the Head of Retail Banking for approval.
• Communicate, monitor, and adjust strategy implementation based on market trends.
• Identify new business opportunities through market research.
• Develop, implement, and monitor branch sales plans.
• Follow up on customer appointment scheduling.
• Review and monitor customer call reports.
• Summarize customer discussion outcomes.
• Implement sales strategies for walk-in customers.
• Direct customers to appropriate banking products and services.
• Ensure excellent customer service standards.
• Maintain compliance with bank policies and procedures.
• Lead, coach, and manage the branch team to achieve business objectives.

• Strong relationship-building and interpersonal skills.
• Excellent verbal and written communication skills.
• Leadership and team management.
• Sales and business development.
• Customer relationship management.
• Conflict resolution and negotiation.
• Influencing and decision-making skills.
• Analytical thinking and attention to detail.
• Problem-solving ability.
• Self-motivated and proactive.
• Resource management and organizational skills.
• Ability to work under deadlines.

• University Degree in Banking, Finance, Business Administration, or a related discipline.
• Minimum of 5 years' experience in retail banking.
• Significant sales and customer-facing experience.
• Proven experience managing and leading teams.