About Us:

Symmetric Insurance Solutions is an insurance broker that specializes in risk management and insurance solutions tailored to diverse client needs. We help individuals and businesses protect their assets and manage exposure to potential risks through structured insurance products and advisory services. We value professionalism, client service, and continuous improvement, and our team members play a key role in building resilient financial protection strategies for our clients.

About the Role:

This is a full-time, on-site internship based in Lusaka Province, Zambia. The intern will support day-to-day business operations across the following areas:

•  Finance & Admin – Reconciliations, petty cash, credit control, and support with monthly management accounts
• Underwriting – Processing and support of underwriting workflows
• Claims – Claims management, processing, and follow-up
•  New Business & Renewals – Supporting new business acquisition and renewal placement
•  Marketing & Client Relations – Supporting marketing activities and building strong client and insurer relationships
• Operations – Supporting office operations, compliance tasks, and liaising with auditors and regulatory bodies

You'll also gather and analyze client information, prepare basic insurance and risk documentation, maintain accurate records, support simple business reporting, and learn about insurance products and risk management processes along the way.

Qualifications:

• Strong analytical skills to interpret data, support risk assessments, and assist with basic reporting
•  Effective communication and interpersonal skills for client and team engagement
• Solid customer service skills
• Foundational business understanding to support operations and documentation
• Attention to detail and strong organizational skills
• Ability to learn quickly, take initiative, and work well in a structured office environment
• Basic proficiency with office software (word processing, spreadsheets, email)
• Diploma or Degree in Social Sciences, Business, Finance, Insurance, Risk Management, or a related field (currently pursuing or recently completed)

If you're eager to build a career in insurance broking and gain practical, cross-functional experience, we'd love to hear from you!

• Support day-to-day business operations across Finance & Admin, Underwriting, Claims, New Business & Renewals, Marketing & Client Relations, and Operations.
• Perform reconciliations, manage petty cash, assist with credit control, and support monthly management accounts.
• Process and support underwriting workflows.
• Manage, process, and follow up on claims.
• Support new business acquisition and renewal placement.
• Assist with marketing activities and build client and insurer relationships.
• Support office operations, compliance tasks, and liaise with auditors and regulatory bodies.
• Gather and analyze client information.
• Prepare basic insurance and risk documentation.
• Maintain accurate records.
• Support simple business reporting.
• Learn about insurance products and risk management processes.

• Strong analytical skills
• Effective communication and interpersonal skills
• Solid customer service skills
• Foundational business understanding
• Attention to detail
• Strong organizational skills
• Ability to learn quickly
• Ability to take initiative
• Ability to work well in a structured office environment
• Basic proficiency with office software (word processing, spreadsheets, email)

• Diploma or Degree in Social Sciences, Business, Finance, Insurance, Risk Management, or a related field (currently pursuing or recently completed)