Vacancy title:
Business and Research Analyst

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]

Jobs at:
Twalumba Resort and Hotels

Deadline of this Job:
Friday, April 11 2025

Duty Station:
Chibombo | Chibombo | Zambia

Summary
Date Posted: Wednesday, April 9 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Twalumba Resort and Hotels is a leading player in the hospitality industry, known for innovation, Excellence and Comfort. We are looking for a dynamic and detail-oriented Business and Research Analyst to join our team and support data-driven decision-making to improve Customer Satisfaction and customer experience.

Key Responsibilities:

• Collecting and Analyzing Customer Feedback.
• Developing Customer Satisfaction Metrics.
• Conducting Guest Experience Research.
• Supporting Service Improvement Initiatives.
• Create Reports and Dashboards.
• Evaluate Loyalty Programs.
• Collaborate with Frontline Teams.
• Track Impact of Changes on Guest Satisfaction.
• Stay Updated on Industry Best Practices.

Minimum Requirements:

• Diploma or Bachelor’s degree in Hospitality Management, Business Management, Economics, or in any related field Certified by Zambian Qualifications Authority (ZQA).
•  2 years proven experience in the Hospitality industry, business analysis, market research, or in any related role.
• Proficiency in data analysis tools.
• Excellent analytical and problem-solving abilities.
• Ability to work independently.
•  Excellent Interpersonal Skills.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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