Vacancy title:
Call Center Agent

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]

Jobs at:
Fair Ride

Deadline of this Job:
Tuesday, September 30 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, September 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

About the Role:

We are a Yango Partner and we are looking for a motivated new team member to join our Call Center and Customer Care Team.

The role involves handling both inbound and outbound calls, assisting walk-in clients, and providing excellent customer service at all times. You will be the first point of contact for our Yango drivers, ensuring their needs are met efficiently and professionally.

Key Responsibilities:

• Answer and make calls in a professional and friendly manner.
• Welcome and assist walk-in drivers with inquiries or support needs.
• Provide accurate product/service information to customers.
• Handle drivers’ complaints, queries, and follow-ups with empathy and efficiency.
• Maintain proper records of customer interactions.
• Collaborate with team members to ensure customer satisfaction.

Requirements:

1. Must have completed Grade 12.
2. Previous experience in customer service or call center operations is an added advantage.
3. Excellent verbal and written communication skills. Strong interpersonal skills with a customer-first mindset.
4. Ability to multitask and work under pressure.
5. Computer literacy (basic MS Office and data entry skills).
6. Willingness to work flexible hours, including weekends and public holidays.

What We Offer:

1. Competitive salary package.
2. Free lunch.
3. Training and professional growth opportunities.
4. A supportive and dynamic work environment.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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