Summary
Date Posted: Wednesday, October 04 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
• The call center credit collection executive will be responsible for directly communicating with customers to collect debt and claim outstanding customers balances. They will work closely with credit risk and sales team.

Responsibilities
a. Develop credit collections strategies for late accounts and actions plan.
b. Meet performance targets assigned by supervisor.
c. Payment negotiation with customers while maintaining professionalism.
d. Update the system with detailed noted of the customer’s feedback.
e. Follow up customers with outstanding balances and schedule payments.
f. Handle customer queries and complaint.
g. Escalate unresolved queries to the supervisors.

Requirements And Skills
• Three (2) years work experience in renewables energy industry
• Degree in any Social science /Business Administration
• Experience in Credit collection
• Able to work with targets and tight deadlines.
• Knowledge of MS office and databases
• Excellent communication skills
• High level of attention to details and excellent record keeping
• Any qualifications in finance will be an added advantage.
• Able to speak Kaonde, Lunda and Luvale

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Closing date: 10th October 2023
• Send Cover letter, CV, and qualifications to rdgzambia@gmail.com 

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