Summary
Date Posted: Friday, February 12, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
JOB ADVERTISEMENT
Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:
RETAIL BANKING
Position Title: Card Service Assistant
Department: Operations
Location: Head Office
Reports to: Card Service Officer
Purpose of job
This position is responsible for the card and pin mailer administration and after card sale service support. .

Key Responsibilities
• In charge of PIN Mailer Production and distribution of Pin mailers to branches.
• Secures VISA, Prepaid and the cards, pin mailers and pins.
• Attends to customer card and Pin queries.
• Resolves customer queries timely and in a manner in accordance with bank regulations.
• Prepares the NFS and VISA action logs and shares to relevant stakeholders for resolutions.
• Follows up on the resolutions of NFS and VISA errors with stakeholders.
• Compiles Card Statistical reports on a weekly basis.
• Compiles Pins Statistical reports on a weekly basis.
• Oversees the ATM vendor Management of monitoring of the ATMs (Armsecure).
• Oversees the query resolution time by both Internal and External (Necor, Armsecure) vendors.
• Oversee the monitoring of Onus and offus transactions.
• Administers ATM Card production processes.
• Prepares a daily complaint reports and submits to Operations Control unit.
• Conducts snaps, checks for exceptions and close promptly.

Job Skills: Not Specified

Qualifications and experience
• Grade 12 School Certificate
• Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university
• Minimum two (2) years proven experience in banking sector.

Job Education Requirements: Minimum Bachelor’s degree

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Applications, supporting documentation and CVs should be emailed to: recruitment@investrustbank.co.zm  not later than Monday 15th February, 2021.

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