Vacancy title:
Channels Business Officer (CBO)

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
FINCA Zambia

Deadline of this Job:
Friday, August 29 2025

Duty Station:
Zambia | Ndola | Zambia

Summary
Date Posted: Tuesday, August 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Channel Business Officer (CBO) is responsible for ensuring Alternative Channels (Agency and Mobile Banking) growth in terms of Client registrations, usage, and Agents’ recruitment etc. Additionally, the CBO is responsible for ensuring channel service delivery (for customers and Third-party Agents) as per FINCA standards.

Essential duties and Responsibilities

• Create awareness, promote and cross sell FINCA’s Agent value proposition
• Identify, assess and enroll new Agents (incl. onboarding of new access points)
• Identify, assess and register new Savings Groups in your region
• Manage the performance of Agents in designated areas of operations.
• Maintain and manage business relationship with Agents and groups for group
• savings product
• Support customers in the branch on mobile banking usage.
• Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business
• Supervise Direct Sales Agents (DSAs) in the region
• Ensure marketing material and signage is properly displayed and used by the Agent
• Serve as the branch key person for providing digital products and services.

Qualifications

Bachelor’s Degree or Diploma in Business Administration or any Banking or Business related course.
Minimum 1 year experience in the micro finance/banking sector.
High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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