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Vacancy title:
Claims Assistant
[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office, Business Operations, Customer Service]
Jobs at:
Phoenix Assurance Group
Deadline of this Job:
Wednesday, July 22 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Wednesday, July 8 2026, Base Salary: Not Disclosed
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JOB DETAILS:
We are seeking to recruit qualified, motivated and results-oriented Underwriting Assistant and Claims Assistant to join our Underwriting and Claims Department.
CLAIMS ASSISTANT
Key Responsibilities
- Receive, register, and process insurance claims promptly and accurately.
- Verify claim documentation and ensure all required information is obtained.
- Liaise with clients, brokers, assessors, and service providers throughout the claims process.
- Maintain accurate claims records and update the claims management system.
- Assist in investigating claims and preparing reports.
- Follow up on outstanding claims and ensure timely settlement.
- Provide excellent customer service by responding to client queries professionally.
Requirements
- Grade 12 Certificate.
- Diploma in Insurance or a related field.
- 1–2 years' experience in claims handling or a similar role.
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Attention to detail and accuracy.
- Good organizational and record-keeping skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team.
- High level of integrity, confidentiality and professionalism
If you meet the above requirements or know someone who would be a suitable candidate, we encourage you to apply.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
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