MPC Health Care Zambia is a well-established Medical and Cosmetics company striving to improve people’s health and beauty  by providing innovative and effective Skin and body care solutions in the Zambian community, and this is through its healthy values – dedication, team work, trust, and customer service. MPC Health Care  is currently looking for a Collection Specialist in the Operation division to hire:

Responsibilities:

• Collection Specialist should exhibit professionalism and trustworthiness. He/she will be responsible for collection, contacting clients and collecting outstanding payments.
• He/she should strike a balance between maintaining trustful relationships, and ensuring timely payments.
• Resolve billing and customer credit issues
• Monitor accounts to identify outstanding debts
• Keeping accurate records and reporting on collection activity
• Coordinating activities to ensure adherence to scheduled collection times
• Update account status records and collection status
• Adhere to all safety standards, regulations, laws, and policies

Requirements

1.       Proven experience as a Collection Specialist or similar role

2.     Working knowledge of MS Office specially excel application

3.     Excellent communication skills (written and oral)

4.     Skilled in negotiation

5.     Valid driving license

• Collection of outstanding payments
• Contacting clients for collections
• Resolving billing and credit issues
• Monitoring accounts for outstanding debts
• Keeping accurate records and reporting on collection activity
• Coordinating activities for scheduled collection times
• Updating account status records
• Adhering to safety standards, regulations, laws, and policies

• Working knowledge of MS Office, especially Excel
• Excellent communication skills (written and oral)
• Negotiation skills

• Proven experience as a Collection Specialist or similar role
• Valid driving license
• Minimum 6 months experience in a similar position